Teneo S/S+, M/M+ & HP/HP+
Instructions and guidance
www.bestsound-technology.co.uk
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Manufactured by Sivantos GmbH under Trademark License of Siemens AG
Based on D00140935 | JN8013 | Pt No: 10935275 | Issue 2 | © 06.2016 Siemens AG
United Kingdom
Sivantos Limited
Platinum House
Sussex Manor Business Park
Gatwick Road, Crawley
West Sussex RH10 9NH
Email: info-hearingaids.uk@sivantos.com
Legal Manufacturer
Sivantos GmbH
Henri-Dunant-Strasse 100
91058 Erlangen
Germany
Phone +49 9131 308 0
www.bestsound-technology.co.uk
Points out a situation that could
lead to serious, moderate, or
minor injuries
Indicates possible property
damage
Advice and tips on how to handle
your device better
It is recommended to familiarise yourself
with your new hearing aids.
With the aids in your hand try using the
controls and note their location on the
aid. This will make it easier for you to feel
and press the controls while wearing the
hearing aids.
CAUTION
Read this user guide thoroughly and
completely and follow the safety
guide supplied with the device(s)
to avoid damage or injury.
To benefi t most from your hearing aid, wear it daily and all day long. Especially after
long periods of living with hearing loss, a dedicated hearing training is recommended -
ask your NHS Provider.
Components and names
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Teneo
M
M+
Battery size
13
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ૡ
ૡ
ૢ
ૢ
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1
Getting to know your hearing aids
Changing the batteries
Open the battery
compartment
Remove coloured sticker
from new battery, place
battery in drawer with
+ symbol on battery
+ side up.
Low Battery indicator
u
Always use the right size batteries
Your hearing aid may be programmed to
inform you when the battery should be
replaced for best system performance. You
may hear an intermittent series of beeps
and/or experience low amplifi cation
power or volume.
Change the battery when either of
these occur.
Remove empty batteries immediately and
dispose of according to local regulations
ঔ
Remember to have your
replacement batteries with
you at all times.
ঔ
For certain hearing aid types, a
special battery compartment is
available that cannot be opened
unintentionally. Ask your NHS
Provider for the tamperproof
battery compartment.
Via
battery compartment:
u
Turning on:
Close the battery
compartment. The
default
volume
and hearing program are set.
u
Turning off:
Open the battery
compartment to the fi rst catch.
Via
remote control:
u
Follow the instructions in the remote
control’s user guide. After turning on,
the
previously
used volume and
hearing program are set.
ঔ
When wearing the hearing aids, an
optional signal canindicate when
an aid is turned on or off.
ঔ
Remove the batteries if the hearing
aids are not used for several days.
The optional concha lock helps to securely
retain the ear piece in your ear. To position
the concha lock:
u
Bend the concha lock and position it
carefully into the bowl of your ear.
Refer to the picture.
Removing
u
Lift the hearing aid and slide it over
the top of your ear
.
u
Hold the tube and pull the ear
piece carefully out
.
Clean and dry your
hearing aids after
usage.
Read more
in section
“Maintenance
and care”
.
CAUTION
Risk of injury!
u
In very rare cases the ear piece
could remain in your ear when
removing the hearing aid. If this
happens, have the ear piece
removed by a medical professional.
Inserting
Your hearing aids have been fi ne-tuned for
your right and left ear. Coloured markers
indicate the side:
ঔ
red marker = right ear
ঔ
blue marker = left ear
To insert the hearing aid:
u
Hold the tube at the bend that is closer
to the ear piece.
u
Carefully push the ear piece in the ear
canal
.
u
Twist it slightly until it sits well.
u
Open and close your mouth to avoid
accumulation of air in the ear canal.
u
Lift the hearing
aid and slide it
over the top
of your ear
.
ঔ
Insert t he
right
hearing aid
with the
right
hand and the
left
hearing aid with the
left
hand.
ঔ
If you have problems inserting
the ear piece, use the other
hand to gently pull your
earlobe downwards.
This opens the ear canal and
eases insertion of the ear piece.
CAUTION
Risk of injury!
u
Insert the ear piece carefully and
not too deeply into the ear.
Your hearing aids automatically adjust
the volume to the listening situation.
u
If you prefer manual volume adjustment,
press the rocker switch briefl y or use a
remote control or smartphone app.
Refer to section
“Controls”
for your personal settings.
An optional signal can indicate
the volume change.
2
Your Teneo
™
hearing aid
Ear piece (LifeTip)
Concha lock (option)
Tube (LifeTube)
EarHook
ૠ
Microphone openings
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Push button
ૢ
Rocker switch
ૣ
Battery compartment
Teneo
S
S+
Battery size
312
Teneo
HP
HP+
Battery size
13
3
Batteries
Close battery door
u
Carefully close the
battery compartment.
If you feel resistance,
the battery is not
inserted correctly.
Do not attempt to close the battery
compartment by force. It can be
damaged.
4
Daily use
4
a
Turning on and off
-
You have several options to turn your hearing aids on or off.
When you are on the
phone, hold the telephone
receiver slightly above your
ear. The hearing aid and
telephone receiver have
to be aligned.
Turn the receiver slightly
so that the ear is not
completely covered.
If you have problems pressing the
controls of your hearing aids while
wearing them, you can ask your NHS
Provider about a remote control option.
Via
push button or rocker switch:
u
Turning on or off: Press the push button.
Refer to section “Controls”
for your personal settings.
After turning on, the
previously
used
volume and hearing program are set.
When the
power-on delay
is activated, the
hearing aids turn on after a delay of several
seconds. During this time you can insert
the hearing aids without experiencing
unpleasant whistling.
The “power-on delay” can be activated by
your NHS Provider.
You should only remove the protective sticker if you actually use the battery.
Hearing programs change the
characteristics of the sound coming
through the hearing aid. They help you to
select the optimal setup for every listening
situation. An optional signal can indicate
the change of the hearing program.
u
To change the hearing program,
press the push button briefl y or
use a remote control.
4
b
Changing the hearing program
Refer to section “Controls” and to section
“Settings” for your personal settings and for
a list of your hearing programs.
Your NHS Provider can confi gure
your hearing aids so that they switch
automatically to the audio shoe
program if the audio shoe has been
attached. Read more in section
“Audio input”.
4
c
On the phone
Telephone program
You may prefer a certain volume when
using the phone. Ask your NHS Provider
to confi gure a telephone program.
u
Switch to the telephone program
whenever you are on the phone.
Whether a telephone program is
confi gured for your hearing aid is
listed in section “Settings”.
4
d
Inserting and removing
4
f
Adjusting the volume
ঔ
If you are wearing two hearing aids,
you have to lock or unlock the
controls on each hearing aid
separately.
ঔ
Locking or unlocking can optionally
be indicated by an acoustic signal.
ঔ
When you turn your hearing aids off
and on again, the key lock remains
in the previously selected state.
To prevent any accidental operation you
can lock the controls. When the controls
are locked, both push button and rocker
switch are disabled.
u
To
lock
the controls, press the
top
of the rocker switch and hold it.
Simultaneously press the push button
on the same hearing aid for 3 seconds.
u
To
unlock
the controls, press the
bottom
of the rocker switch and
hold it. Simultaneously press the
push button on the same hearing
aid for 3 seconds.
Whether this function is confi gured for your
hearing aids is listed in section “Controls”.
You can control each hearing aid
separately. You can control both hearing
aids simultaneously. Your NHS Provider
has to activate the “e2e wireless” function
if available, enabling both hearing aids to
exchange information or you may be able
to then use either a remote control or the
user controls on either of your aids for the
desired function e.g. volume change.
The control elements of both aids can
meven be set differently – thus offering
you the degree of control you really need.
The controls of your hearing aids can also be
used to change, for example, the tinnitus
noiser level.
Refer to section
“Controls”
for your personal settings.
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4
e
Locking the controls (optional)
4
g
Further adjustments (optional)
4
h
Using two hearing aids
Explanation of symbols
