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11

What to do if...

ʑ

Water is leaking out

– Attach/replace the drainage hose correctly.
– Tighten the screw connection of the supply hose.

ʑ

No water supply. 
Detergent not dispensed.

Start/Reload

 not selected?

– Tap not turned on?
– Filter blocked? Clean the filter

a

page 10

.

– Supply hose kinked or trapped?

ʑ

The appliance door will not 
open.

– Safety function active. Programme stopped? 

a

page 4

.

 (without final spin) selected? 

a

page 3, 4

.

– Can be opened by emergency release only? 

a

page 9

.

– Door locked after the washing machine is switched off: Switch on the washing 

machine and wait for 5 seconds.

ʑ

The selected programme does 
not start.

Start/Reload

or 

Finish in

 time selected?

– Washing machine door closed?
– Childproof lock active? Deactivate 

a

page 5

.

ʑ

Detergent solution is not 
drained.

 (without final spin) selected? 

a

page 3, 4

.

– Clean the detergent solution pump 

a

page 10

.

– Clean the waste pipe and/or drainage hose.

ʑ

No water can be seen in the 
drum.

– Not a fault. Water remains inside below the visible area.

ʑ

Spin result not satisfactory.
Laundry wet/too damp.

– Not a fault. Spin control system has stopped the spin cycle. Uneven distribution of 

laundry.
Distribute large and small items of laundry evenly in the drum.

Less Ironing

 selected? 

a

page 5

.

– Selected speed too low? 

a

page 5

.

ʑ

Programme duration changes 
suddenly during operation.

– Not a fault. The program time can vary according to the distribution of laundry, with 

it therefore being possible for the display panel to show adjustments in the 
duration.

ʑ

Spin cycle performed several 
times.

– Not a fault. The balance control system has detected an imbalance and is 

attempting to redress this by repeating the spin.

ʑ

Residual water in the 
compartment for care products.

– Not a fault: the action of the care product is not affected.
– Clean the compartment if necessary 

a

page 9

.

ʑ

Odour formation in the washing 
machine.

– Run programme 

Cotton

90 °C

 without laundry. Use standard detergent.

ʑ

Status display 

1

 flashing.

Appliance has detected a 
detergent overload.

– Too much detergent used?

If foam is escaping from the detergent drawer: mix 1 tablespoon of fabric softener 
with ½ litre of water and pour into compartment

 II

(not with outdoor or down 

fabrics)

.

– Reduce the detergent dosage for the next wash cycle.

ʑ

Intense noise formation, 
vibrations and "wandering" 
during the spin cycle.

– Are the appliance feet fixed?

Secure the appliance feet

a

Installation instructions

.

– Transportation safety devices removed?

Remove transportation safety devices

a

Installation instructions

.

ʑ

Display panel/indicator lamps 
remain turned off while the 
machine is working.

– Energy-saving mode 

a

page 5

.

– Power cut?
– Fuses triggered? Reset/change the fuse.
– If the fault occurs repeatedly, call customer services.

ʑ

Programme sequence longer 
than usual.

– Not a fault. Unbalanced load detection system adjusts imbalance by repeatedly 

distributing the laundry.

– Not a fault: foam detection system active; adds an additional rinse cycle.

ʑ

Detergent residues on the 
laundry.

– Occasionally, phosphate-free detergents contain water-insoluble residues.
– Select

 Rinse/Spin

 or brush out the laundry after washing.

If you cannot correct a fault yourself or if a repair is necessary:
– Turn the programme selector to 

Off

 and remove the mains plug from the socket.

– Turn off the water supply and call customer services

a

Installation instructions.

Instructions for use

Washing

Machine

Observe the safety 
instructions on 
page 8!

Read these instructions and the separate installation 
instructions before operating the washing machine.

en

www.devicemanuals.eu

 without laundry. Use standard detergent.

 without laundry. Use standard detergent.

If foam is escaping from the detergent drawer: mix 1 tablespoon of fabric softener 

If foam is escaping from the detergent drawer: mix 1 tablespoon of fabric softener 

with ½ litre of water and pour into compartment

with ½ litre of water and pour into compartment

 II

 II

(not with outdoor or down 

(not with outdoor or down 

– Reduce the detergent dosage for the next wash cycle.

– Reduce the detergent dosage for the next wash cycle.

Installation instructions

Installation instructions

www.devicemanuals.eu

www.devicemanuals.eu

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www.devicemanuals.eu

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www.devicemanuals.eu

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Summary of Contents for WM12Q390GB

Page 1: ...e last rinsing water display panel The maximum selectable spin speed depends on the model and which programme is currently selected ʑ Additional functions a Overview of programmes page 7 speedPerfect i For washing in a shorter time with a washing outcome comparable to that of the standard programme Maximum load a Overview of programmes page 7 ecoPerfect For saving energy with a washing performance...

Page 2: ...er When the container is full close w w w d e v i c e m a n u a l s e u detergent solution begins to flow out on the folding gutter When the container is full close detergent solution begins to flow out on the folding gutter When the container is full close w w w d e v i c e m a n u a l s e u detergent solution begins to flow out on the folding gutter When the container is full close detergent sol...

Page 3: ...cted programme and programme progress Cotton hard wearing fabrics Prewash hard wearing fabrics prewash Mixed Fabrics Different types of laundry Rapid 15 Short programme Rinse Spin Laundry washed by hand Extra Rinse button acti vated if only using the spin cycle deactivate the but ton Empty Drain rinsing water with c without final spin Textile Guard All weather sports and outdoor fabrics a page 6 ÿ...

Page 4: ...Washing 1 2 Removing the washing Open the washing machine door and remove the washing If without final spin is active turn the programme selector to Empty or select the spin speed Choose Start Reload Remove any foreign objects Risk of rusting Leave the washing machine door and detergent door open so that any residual water can evaporate Turn the tap off Not required for Aqua Stop models a Refer to...

Page 5: ...the dosage of all washing powders ad When determining the dosage of all washing powders ad w w w d e v i c e m a n u a l s e u When determining the dosage of all washing powders ad When determining the dosage of all washing powders ad w w w d e v i c e m a n u a l s e u When determining the dosage of all washing powders ad When determining the dosage of all washing powders ad w w w d e v i c e m a...

Page 6: ...t reach into the drum if it is still rotating Be careful when opening the detergent drawer while the machine is in operation Consumption values depending on model Programme Load Electricity Water Programme duration Cotton 30 C 8 kg 0 40 kWh 68 l 145 min Cotton 40 C 8 kg 1 05 kWh 68 l 155 min Cotton 60 C 8 kg 1 15 kWh 68 l 165 min Cotton 90 C 8 kg 2 30 kWh 80 l 155 min Easy Care 40 C 3 5 kg 0 64 kW...

Page 7: ...e container Repeat the above steps until all the detergent the pump cover and empty the container Repeat the above steps until all the detergent w w w d e v i c e m a n u a l s e u the pump cover and empty the container Repeat the above steps until all the detergent the pump cover and empty the container Repeat the above steps until all the detergent w w w d e v i c e m a n u a l s e u the pump co...

Page 8: ...oise formation vibrations and wandering during the spin cycle Are the appliance feet fixed Secure the appliance feet a Installation instructions Transportation safety devices removed Remove transportation safety devices a Installation instructions ʑ Display panel indicator lamps remain turned off while the machine is working Energy saving mode a page 5 Power cut Fuses triggered Reset change the fu...

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