en
After-sales service
20
4
After-sales service
After-sales service
If you cannot rectify a fault yourself,
contact customer services.
~
Cover
page
We will always find an appropriate
solution in order to avoid unnecessary
visits by engineers.
Please give customer services the
product number (E no.) and the
production number (FD) of the
appliance.
You can find this information
*depending on the model:
On the inside of the door*/in the
opened service flap* and on the rear of
the appliance.
Trust the expertise of the
manufacturer.
Contact us for assistance. By doing so,
you will ensure that the repairs are
carried out by trained service personnel
using genuine spare parts.
Residual water in the care
product dispenser.
■
Not a fault – the effectiveness of the care product is not affected.
■
Clean the insert if necessary.
The spin cycle runs sev-
eral times.
Not a fault – the unbalanced load detection system is adjusting an imbalance.
Odours in the washing
machine.
Run the Cottons 90 °C programme without washing. Use standard detergent
for this.
Foam escapes from deter-
gent drawer.
Have you used too much detergent?
Mix one tablespoonful of fabric softener with ½ litre water and pour into dis-
penser
II
(Not for outdoor fabrics, sportswear fabrics or those made with down!)
Use less detergent in the next washing cycle.
Loud noises, vibrations
and machine “movement”
during the spin cycle.
■
Is the appliance aligned? Align the appliance.
■
Are the appliance feet secured? Secure the appliance's feet.
■
Have the transport braces been removed? Remove the transport braces.
The indicator lamps do
not work while the appli-
ance is running.
■
Has there been a power cut?
■
Have the fuses blown? Switch on/replace the fuses.
■
If the fault occurs repeatedly, call the customer service.
There is detergent resi-
due on the laundry.
■
Some phosphate-free detergents contain water-insoluble residue.
■
Select the rinse programme or brush out the laundry after washing.
If you cannot correct a fault yourself (after switching on/off) or a repair is required:
■
Set the programme selector to the “Off” position. The appliance is switched off.
■
Unplug the mains plug from the socket.
■
Turn off the tap and call the customer service.
Faults
Cause/remedy
(1U
)'
E no.
Product number
FD
Production number
