TROUBLESHOOTING
CAUTION: Prior to cleaning or maintaining your steam mop, isolate the
unit by removing the cord from the power socket.
PROBLEM
SOLUTION
Steamer is not
working
Ÿ
Ensure steamer power cord is correctly plugged into a
120V AC power outlet only.
Ÿ
Ensure circuit breaker is operational.
Ÿ
Try operating steamer from another power outlet.
Ÿ
If unit is still not working, call customer service at
1-888-574-3662.
No steam
Buttons are not
working properly
Ÿ
Ensure water tank is full.
Ÿ
Calcium and mineral deposits can build up and impact
the performance of your steamer, use distilled water if
necessary.
Pale residue left
on floor
Ÿ
This can be caused by leaving the steamer in the same
spot for too long. Residue can be removed with household
white vinegar or a decalcifying product.
Ÿ
Alternatively, reheat the area for one minute to remove
residue (do not overheat area.)
Ÿ
Unplug the unit from the power outlet for 5 minutes then
plug back in.
Steamer is leaking
water all over the
floor
Ÿ
The microfiber cloth pad may be overused and needs to be
changed out with additional cloth pad(s) provided. Cloth
pads can be cleaned in washer/dryer. Over time, however,
the cloth pads can start to wear.
Ÿ
Be sure microfiber cloth pad is attached properly.
Ÿ
Condensation may form inside the unit dripping water upon
initial use; continue to press the steam release button until
steam appears. If necessary, lay a towel on the floor
underneath unit during process.
Ÿ
If the unit should continue to leak water, unplug and wait 5
minutes before trying again.
Floors are cloudy,
streaky or spotty
after mopping floor
Ÿ
Be sure to use light detergent when cleaning mop pads, any
residue on pad may be transferred onto floor.
Ÿ
Replace cloth pad with a new; clean one for effective
cleaning.
Ÿ
If initial use of steamer, past cleaning products may have
left a residue on your floor, continue to go over effected
area until there is not residue or steaks left behind.
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