Sierra Wireless AirCard 763S, User Manual

Page 1: ...Sierra Wireless AirCard 763S Mobile Hotspot User Guide 4112126 Rev 1 ...

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Page 3: ...reless modem MUST BE POWERED OFF When operating the Sierra Wireless modem can transmit signals that could interfere with various onboard systems Note Some airlines may permit the use of cellular phones while the aircraft is on the ground and the door is open Sierra Wireless modems may be used at this time The driver or operator of any vehicle should not operate the Sierra Wireless modem while in c...

Page 4: ...following conditions are met Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution The name of the author may not be used to endor...

Page 5: ...ation notes firmware upgrades troubleshooting tips and press releases www sierrawireless com Sales Desk Phone 1 604 232 1488 Hours 8 00 AM to 5 00 PM Pacific Time E mail sales sierrawireless com Post Sierra Wireless 13811 Wireless Way Richmond BC Canada V6V 3A4 Fax 1 604 231 1109 Web www sierrawireless com ...

Page 6: ...AirCard 763S Mobile Hotspot User Guide 6 ...

Page 7: ...d Watcher App for Smartphones and Tablets 18 Homepage 18 Security Credentials 19 Use Your Mobile Hotspot 21 Set Auto Connect and Network Options 21 View Data Usage 22 Select a Language 23 Enable Disable Wi Fi 23 View Block Connected Users 24 Add a Wireless Device to your Wi Fi Network 25 View Messages Alerts 26 Use the GPS Feature 27 Battery Settings 28 Extend Battery Life 28 Set Audio Alerts 30 C...

Page 8: ...g 44 Export Import Router Options 45 Set Display Options 46 Lock or Unlock Device Keys 46 View WAN Information 47 Set Connection Preferences 48 Enable SIM Security 48 View Wi Fi Status and List of Connected Devices 49 Set Wi Fi Network Options 50 Set Wi Fi Security Options 51 Set MAC Filter Mode 52 Enable Port Forwarding 53 Enable Port Filtering 53 Enable VPN Passthrough 54 Enable DMZ 55 Set Route...

Page 9: ...nts 9 Specifications 67 Mechanical Specifications 67 Environmental Specifications 67 Regulatory and Safety Information 69 Notice 69 Safety and Hazards 69 Regulatory Information for North America 70 Index 71 ...

Page 10: ...AirCard 763S Mobile Hotspot User Guide 10 ...

Page 11: ...Wi Fi capable devices to your service provider s mobile broadband network and connect to the Internet You can also use your mobile hotspot in tethered mode by connecting it to your laptop with the USB cable to access the Internet Additional features include GPS Wi Fi Protected Setup WPS Manage your Device and Settings You can manage your device and change settings using Mobile Hotspot Buttons and ...

Page 12: ...Press and hold for 2 seconds Power on off Press and release Select or save an option when prompted on the LCD screen Flashing blue slowly Mobile hotspot is powered on Flashing blue quickly Firmware is being updated Do not disconnect or power down the mobile hotspot until the firmware update is complete Navigation Press and release Enter dashboard mode Select an option when prompted on the LCD scre...

Page 13: ... the LCD Screen on page 14 for details Data usage information SSID Network name Error messages See Alerts on page 64 for troubleshooting suggestions Dashboard mode Press and release the Navigation key to cycle through the Dashboard screens The information and instructions available on the Dashboard varies depending on your device and your service provider Information available may include Connect ...

Page 14: ... Indicates Signal strength The more bars the stronger the cellular signal No signal Network type The icons that may appear depend on your service provider and device A Network icon with a black background indicates that service is available but the mobile hotspot is not connected to the network A network icon with a white background indicates that the mobile hotspot is connected to the network Roa...

Page 15: ...wer your mobile hotspot from Rechargable battery included with the mobile hotspot USB port on your computer Wall socket using the AC adapter and USB cable Wi Fi radio disabled or device is in standby mode To adjust the standby timer see Extend Battery Life on page 28 For information on enabling Wi Fi see page 61 The Wi Fi radio is disabled icon appears on the LCD screen Battery status Indicates th...

Page 16: ...r Install the Battery 1 Insert the battery as shown in the illustration Ensure that the gold contacts on the battery are lined up with the gold contacts on the device 2 Replace the back cover Note Depending on your service provider the battery may come partially charged and ready to go When the battery needs recharging follow the instructions in Recharge the Battery on page 37 Battery Gold contact...

Page 17: ...i Passphrase are shown on the LCD screen Note The LCD screen may go into sleep mode to save power To wake up the LCD screen press any button or key 2 Connect your computer or other device to your Wi Fi network a On your computer view the list of available Wi Fi networks b Select the SSID displayed on the mobile hotspot LCD screen and connect to it c When prompted enter your Wi Fi Passphrase as it ...

Page 18: ...want to change the security settings the SSID and other settings go to your mobile hotspot s homepage The homepage URL http aircard hotspot is shown on the LCD during setup You can also find it in the Quick Start Guide that came with your mobile hotspot To make changes to the settings on the homepage you must be logged in as Administrator default Admin Password is swiadmin Status and settings Virt...

Page 19: ...ata usage Set audio alerts Change advanced settings such as security settings and router options Security Credentials Two passwords are associated with the mobile hotspot Wi Fi Passphrase Used to connect your computer or other Wi Fi device to your mobile hotspot network This character string is unique to your device It is displayed on the main mobile hotspot LCD screen If the screen is blank a pow...

Page 20: ...AirCard 763S Mobile Hotspot User Guide 20 ...

Page 21: ... To select the auto connect and network technology options 1 On to the homepage log in as Administrator 2 Click the Signal Strength icon 3 Under Network Technology select the desired option from the drop down menu Note For most users it is best to leave the default setting Auto If you choose a network technology that is not available you will be unable to connect to a mobile broadband network 4 Un...

Page 22: ...w Data Usage You can view an estimate of your data usage not accurate for billing purposes on the homepage and on the LCD screen On the LCD screen On the homepage 1 Go to the homepage and log in as Administrator 2 Click the Data icon 3 From the drop down list select the day of the month your billing cycle starts typically the first of the month This information is available on your service provide...

Page 23: ...desired language from the drop down menu in the upper right corner of the homepage To change the language used in the current and subsequent sessions 1 Click the Advanced Setting icon 2 On the Device Basic page select the desired language from the drop down menu 3 Click Save Enable Disable Wi Fi By default Wi Fi is enabled but if your place of business does not allow Wi Fi or for any reason you wa...

Page 24: ...esired users 1 On to the homepage log in as Administrator 2 Click the Wi Fi icon If you notice a user or Wi Fi device that you do not recognize you can block that device from connecting to your Wi Fi network To block a user or device 1 Select the box beside the device in the Block column 2 Click Save To unblock a user and allow that device access to your network 1 Click the Advanced Settings icon ...

Page 25: ...3 When prompted enter the Wi Fi Passphrase for your mobile hotspot network The Wi Fi Passphrase is displayed on the mobile hotspot LCD screen If the screen has turned off to save power press and quickly release any button or key to wake up the screen WPS works for WPS enabled devices You can add a WPS enabled Wi Fi device to your Wi Fi network using the device or the mobile hotspot homepage Using ...

Page 26: ...ssociated with it a Select WPS PIN method b When prompted enter the PIN for your Wi Fi device c Click the Connect button d Within 2 minutes press the WPS button on the wireless device you want to connect Your mobile hotspot and the wireless device will communicate and establish the connection View Messages Alerts Your mobile hotspot can display messages from your service provider and alerts to adv...

Page 27: ...e the message and click Delete selected Alerts are deleted automatically when the device status changes Note By default you receive an audio alert when the mobile hotspot receives an alert For more information on Audio alerts see Set Audio Alerts on page 30 Use the GPS Feature 1 On to the homepage log in as Administrator 2 Click the GPS icon ...

Page 28: ...e hotspot by default is configured to optimize battery life Battery life is affected by Standby time Data throughput GPS option GPS tracking uses more power than getting a single GPS location fix Mobile Broadband signal strength the better the signal the longer the battery life Wi Fi range Short Wi Fi range Slightly improved battery life Medium Wi Fi range Intermediate Wi Fi range Long Wi Fi range...

Page 29: ...Short Wi Fi Range Slightly improved battery life default Medium Wi Fi Range Intermediate Wi Fi range Long Wi Fi Range Enables you to have your laptop or other Wi Fi device further from your mobile hotspot and still connect to your Wi Fi network but battery life is slightly shorter 5 Click Save You can also extend the battery life by adjusting the Power LED and LCD backlight settings 1 Go to the ho...

Page 30: ...t Audio Alerts You can configure your mobile hotspot to sound an audio alert beep when the status changes For example When the connection status changes When you receive an alert When the battery is low When the mobile hotspot enters standby mode To set the audio alerts 1 Press the Navigation key to cycle through the LCD screens On the Messages Alerts screen ensure the Audio is enabled If Audio is...

Page 31: ...sword SSID Wi Fi encryption and Wi Fi Passphrase 1 On to the homepage click the Device Security icon 2 Change the desired options Admin Password Length 5 31 characters Wi Fi Passphrase Length 5 31 characters By default the Network name and Wi Fi Passphrase are shown on the LCD screen If you do not want these to appear on your LCD screen clear the ...

Page 32: ...n the Basic rate To change the Basic rate and select another encryption option go to Advanced Settings Wi Fi Security For details see Set Wi Fi Security Options on page 51 3 Click Save 4 You may need to reconnect your Wi Fi devices using the new Wi Fi creden tials See Set Up and Connect to the Internet on page 16 View Details About Your Mobile Hotspot To view details about your device such as the ...

Page 33: ...iles over Wi Fi Your mobile hotspot is equipped with a microSD reader You can use this feature to share music photos data files etc over your Wi Fi network or in tethered mode The mobile hotspot supports microSD cards with up to 32 GB capacity Before you Begin 1 Remove the back cover 2 Insert the microSD card as shown in the illustration ...

Page 34: ...word option a Select the box beside Enable File Sharing Password b Type the password in the Password field and click Save Users will be asked to enter this password before they can access the shared folder 1 There is a Windows related bug associated with using a password to access shared files If the computer being used to access the shared files has this bug the Win dows credentials dialog reappe...

Page 35: ... are asked for a user name and password leave the user name blank and enter the password if password protection has been set up Otherwise leave the password field blank Windows XP 1 Go to Start My Network Places 2 Click Add Network Place The Add Network Place Wizard opens 3 Click Next 4 Highlight Choose another network location and click Next 5 In the Internet or network address field type http ai...

Page 36: ...ect to the Wi Fi network 2 Launch your browser and enter http aircard hotspot dav If you are asked for a user name and password leave the user name blank and enter the password if password protection has been set up Otherwise leave the password field blank Note You can also access the shared folder from the Web UI From the homepage log in a Administrator click the microSD icon and then click View ...

Page 37: ...on the LCD screen indicates that the battery is charging The battery icon on the LCD screen indicates when the battery is fully charged Note The LCD goes into sleep mode after a set time to extend battery life To wake up the LCD screen press and quickly release any button or key To recharge the battery from the USB port on your computer 1 Attach one end of the micro USB cable to the mobile hotspot...

Page 38: ... By default the mobile hotspot checks for updates weekly To change the frequency 1 Go to the homepage and log in as Administrator 2 Click the Advanced Settings icon 3 Select the desired frequency from the drop down menu beside Check for Firmware Updates 4 Click Save 5 Optional Click Check for Updates Now to check for updates immediately Update the firmware from the LCD screen When new firmware is ...

Page 39: ...ee times 8 hours apart and then after a further 8 hours the firmware automatically updates the next time you turn the mobile hotspot on Note You cannot use the mobile hotspot during the firmware installation which may take up to 5 minutes 3 Press the Power key to install the firmware 4 When the firmware update is complete reconnect your laptop or other Wi Fi devices to your mobile hotspot Wi Fi ne...

Page 40: ...tspot User Guide 40 3 Click Download Now You can continue to use the mobile hotspot while the firmware is being downloaded Once the download is complete you are given the option to install the firm ware 4 Click More Details ...

Page 41: ...firmware within 32 hours of downloading it it installs automatically the next time you log into the homepage Note You cannot use the mobile hotspot during the firmware installation which may take up to 5 minutes 6 When the firmware update is complete reconnect your laptop or other Wi Fi devices to your mobile hotspot Wi Fi network ...

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Page 43: ...how Help for Advanced Settings The Advanced Settings section of the homepage comes with built in context sensitive online help to assist you in configuring the mobile hotspot By default online help appears when you mouse over a field in the Advanced Settings windows To hide the online help 1 On to the homepage click the Advanced Settings icon 2 On the Device Basic tab beside Help for Advanced Sett...

Page 44: ...ect to the Internet when it is tethered to a USB port on the computer via the USB cable instead of using the Wi Fi network If you do not want to use this feature and want to use the USB cable only to charge the mobile hotspot battery you can set the host driver not to install To set the host driver not to install 1 On to the homepage click the Advanced Settings icon 2 On the Device Basic tab besid...

Page 45: ...e Device Basic tab beside Export Router Settings click Export 2 Save the file to the desired location By default the file export cfg is saved to your Downloads folder To import router settings 1 On to the homepage click the Advanced Settings icon 2 On the Device Basic tab beside Import Router Settings type the path or use the Browse button to navigate to the file you want to import By default rout...

Page 46: ...ontrol how long the LCD backlight is on before going into sleep mode You can set the LCD backlight to turn off after 10 30 or 60 seconds or to never turn off Default is 60 seconds To wake up the LCD press and release any button or key Backlight settings You can control the brightness of the backlight settings when the mobile hotspot is powered by battery USB port or AC power The options are off di...

Page 47: ...ick Key Lock Now to lock the device keys or press and hold the Navigation key for 3 seconds to lock unlock the keys View WAN Information To view network information such as the active network connection status signal strength etc 1 On to the homepage click the Advanced Settings icon 2 Click the WAN tab ...

Page 48: ... s coverage area In this case go to the homepage and reset this option to use your service pro vider s mobile network We recommend that you leave it set to Auto 4 Click Save Enable SIM Security If desired you can create another level of security by setting up a PIN number that must be entered before you can view the information available to an Administrator or change the mobile hotspot settings on...

Page 49: ...ect PIN If you run out of available attempts the PIN will be locked If this happens contact your service provider to receive a PUK number to unlock the PIN View Wi Fi Status and List of Connected Devices To view Wi Fi status and a list of connected devices 1 On to the homepage click the Advanced Settings icon 2 Go to Wi Fi Status ...

Page 50: ...Select the desired options SSID Broadcast If you select Enable your SSID network name will be broadcast to everyone nearby Select Disable to not broadcast the SSID Max Wi Fi users From the drop down menu select the number of users devices you want to allow to connect to your Wi Fi network up to a maximum of 10 RTS Threshold The smallest packet size in bytes used by the Request to Send Clear to Sen...

Page 51: ...ptions 1 On to the homepage click the Advanced Settings icon 2 Go to Wi Fi Security 3 Select the desired options and click Save The options available depend on the Wi Fi rate If you want to choose a Wi Fi encryption other than WPA2 Personal AES or WPA WPA2 Personal 1 Change the Basic Rate to 802 11b g compatibility 2 Select the desired encryption options Mouse over the options for more information...

Page 52: ...either a Black List or a White List Black List To block devices from connecting to your Wi Fi network black list 1 On to the homepage click the Advanced Settings icon 2 Go to Wi Fi MAC Filter 3 In the drop down menu select Block all in list 4 Either Enter the MAC address of the device and click Add or Click List of connected devices and select the box beside the device in the Block column 5 Click ...

Page 53: ...on 2 Go to Router Port Forward 3 Select Enable beside Port Forwarding Incoming traffic is forwarded to specific ports and devices on your network using their local IP addresses Note Port forwarding creates a security risk When not required port forward ing should be disabled 4 Enter the Port Forwarding information and click Save Enable Port Filtering Port filtering enables you to select which appl...

Page 54: ...lications allowed to access the Internet Note Only one list at a time can be active either a Black List or a White List 5 Once you have selected the desired applications click Save Enable VPN Passthrough If you want to connect to a corporate network using a VPN you first need to enable VPN connections passthrough To enable VPN passthrough 1 On to the homepage click the Advanced Settings icon 2 Go ...

Page 55: ...raffic providing an extra layer of protection for the rest of the network To enable DMZ and designate a computer to screen incoming traffic 1 On to the homepage click the Advanced Settings icon 2 Go to Router DMZ 3 Select Enable 4 In the Destination IP Address field enter the IP address of the computer you want to have in the DMZ For tips on finding a computer s IP address see How do I find my com...

Page 56: ...icon 2 Go to Router LAN 3 Enter the desired information If the DHCP Server is enabled it automatically assigns an IP address to each device on the network and manages their configuration information The DNS Mode setting specifies how the DNS servers are obtained If you select Auto the servers use the DNS relay specified by the Internet provider 4 Click Save ...

Page 57: ... Wi Fi network and log in as Administrator See Set Up and Connect to the Internet on page 16 How do I connect disconnect from the mobile broadband network Do one of the following On to the homepage click Connect Disconnect below the virtual mobile hotspot From the Connect Info dashboard screen press and release the Power key Press and hold the Power key for a few seconds to turn the mobile hotspot...

Page 58: ... dims to save energy The Power key continues to flash provided you have not turned this feature off to indicate that the mobile hotspot is powered on To wake up the LCD press and quickly release any button or key How do I access information on the microSD card See Use the microSD Card to Share Files over Wi Fi on page 33 How do I stop the mobile hotspot from beeping The mobile hotspot beeps to not...

Page 59: ...d to know the MAC address for a device when Assigning an IP address based on a MAC address when using DHCP Allowing or denying devices access to your Wi Fi network MAC filtering Tip To display a list of connected devices including the MAC address of each device click the Wi Fi icon The steps for finding a device s MAC address depend on the operating system Windows 1 Open the command prompt window ...

Page 60: ...AirCard 763S Mobile Hotspot User Guide 60 Linux Refer to the user documentation for the Linux distribution Other operating systems Refer to the user documentation for your operating system or computer ...

Page 61: ...ch your browser and go to the homepage http aircard hotspot 3 Click the Wi Fi users icon 4 Under Enable Wi Fi select On 5 Click Save The No Signal icon appears on the LCD screen If the No Signal icon appears on the LCD screen Make sure you are in your service provider s coverage area Check the network technology setting see Set Auto Connect and Network Options on page 21 Under Network Technology e...

Page 62: ...obile hotspot should be powered off the first time you plug it into a computer using the USB cable To correct this problem follow the steps in Tethered mode on page 17 Unable to access the homepage when connected to a VPN If you are using your mobile hotspot while connected to a VPN you may not be able to access the mobile hotspot using http aircard hotspot To access the homepage enter the address...

Page 63: ... your Wi Fi Passphrase To reset the mobile hotspot on the device 1 Press and hold the WPS button and Power key for 5 seconds 2 Reconnect Wi Fi devices To reset the mobile hotspot on the homepage 1 On to the homepage click the About Your Mobile Hotspot icon 2 Click Reset Device to Factory Defaults 3 Click OK to confirm 4 Reconnect Wi Fi devices Power key WPS button ...

Page 64: ...emperature related alerts The mobile hotspot is designed to work over a wide temperature range See Environmental Specifications on page 67 for details If you are outside that temperature range the mobile hotspot issues an alert Move the device to an area where the temperature is more suitable and if the mobile hotspot is too warm make sure the area is well ventilated and air can circulate around t...

Page 65: ...ut of order 36 Regular deactivation 37 QOS not accepted 38 Network failure 39 Reactivation required 40 Feature not supported 41 Semantic error in the TFT operation 42 Syntactical error in the TFT operation 43 Unknown PDP context 44 PDP context without TFT already activated 45 Semantic errors in packet filter s 46 Syntactical errors in packet filter s 67 Connection error 81 Invalid transaction iden...

Page 66: ...257 Invalid NSAPI 258 Invalid PRI NSAPI 259 Invalid Field 260 SNDCP Failure 261 RAB Setup Failure 262 No GPRS Context 263 PDP Establish Max Timeout 264 PDP Activate Max Timeout 265 PDP Modify Max Timeout 266 PDP Inactivate Max Timeout 267 PDP Lower layer Error 268 PDP Duplicate 269 UE RAT Change Table 5 1 Connection alerts Continued Alert Description ...

Page 67: ...Specifications Environmental Specifications Weight 108 g 3 8 oz Length 97 4 mm 3 8 in Width 57 1 mm 2 25 in Thickness 15 7 mm 0 6 in Operating temperature 0 C to 35 C 32 F to 95 F Storage temperature 10 C to 65 C 96 hours 14 F to 149 F ...

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Page 69: ...ble to radio interference in particular Prohibited areas Obey all signs and notices and follow all rules and regulations Power off the mobile hotspot when instructed to do so or when you suspect that it may cause interference or danger In areas where blasting is in progress Where explosive atmospheres may be present Areas with a potentially explosive atmosphere are not always clearly marked Such a...

Page 70: ...y result in a fire explosion or other hazard To ensure safe and responsible battery use Do not open disassemble puncture crush bend or shred Do not expose to water or other liquids fire explosion or other hazards Use the battery only in the mobile hotspot If using with a charger use only the charger supplied with the mobile hotspot Do not short circuit the battery When replacing a battery use the ...

Page 71: ... update 38 39 frequently asked questions 57 G GPS 27 H Help for advanced settings 43 homepage accessing 18 cannot access 62 I icons on the LCD screen 14 IP address finding 59 K keys description 12 lock unlock 12 46 L LAN options 56 language selection 23 LCD function 13 screen not lit 58 M MAC address finding 59 MAC filter 52 manage your device 11 messages 26 microSD card accessing information on 5...

Page 72: ...se it 17 unable to connect to the Internet 62 troubleshooting 61 U USB tethering 44 V VPN passthrough 54 W WAN information view 47 white list 53 54 Wi Fi network options 50 Wi Fi Passphrase 19 Wi Fi Passphrase forgot 57 Wi Fi radio is disabled 61 Wi Fi range 28 Wi Fi security options 51 Wi Fi status view 49 Wi Fi enable disable 23 Windows Vista unable to connect to mobile hotspot 62 WPS 25 ...

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