Sierra Wireless HSPA Modem, Installation Manual

Page 1: ...2130961 Rev 1 3 HSPA Modem Installation Guide ...

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Page 3: ... form of radio interference In such areas the Sierra Wireless modem MUST BE POWERED OFF The Sierra Wireless modem can transmit signals that could interfere with this equipment Do not operate the Sierra Wireless modem in any aircraft whether the aircraft is on the ground or in flight In aircraft the Sierra Wireless modem MUST BE POWERED OFF When operating the Sierra Wireless modem can transmit sign...

Page 4: ...6 204 6 561 851 6 643 501 6 653 979 6 697 030 6 785 830 6 845 249 6 847 830 6 876 697 6 879 585 6 886 049 6 968 171 6 985 757 7 023 878 7 053 843 7 106 569 7 145 267 7 200 512 7 295 171 7 287 162 D442 170 D459 303 D599 256 D560 911 and other patents pending This product includes technology licensed from Manufactured or sold by Sierra Wireless or its licensees under one or more patents licensed fro...

Page 5: ...o 5 00 PM Pacific Time E mail sales sierrawireless com Post Sierra Wireless 13811 Wireless Way Richmond BC Canada V6V 3A4 Fax 1 604 231 1109 Web www sierrawireless com Revision number Release date Changes 1 0 April 2008 New document 1 1 May 2008 Revised instructions for inserting the SIM card 1 1B Sept 2008 Updated FCC information 1 1C Sept 2008 Updated FCC information 1 2 Oct 2008 Updated FCC inf...

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Page 7: ... 14 Removing the SIM card 15 Insert the modem into the computer 16 Installing the software 17 Connect to the network Windows only 18 Attach the modem to the lanyard USB modems only 19 Using your HSPA Modem 21 USB modem features 21 LED operation 21 ExpressCard modem features 23 LED operation 23 Using the microSD card some models only 24 Removing the microSD card 25 Disabling the microSD card slot 2...

Page 8: ...em 27 Technical Specifications 29 Radio frequency and electrical specifications 29 Environmental specifications 30 Regulatory and Safety Information 31 Notice 31 Safety and hazards 31 Regulatory information for North America 32 Regulatory information for EU countries 34 Index 35 ...

Page 9: ...ed an installation CD The modem has a built in antenna Some HSPA modem models include a slot that accommodates a microSD external memory card Depending on your service provider a microSD card may be included in your package or you may need to purchase it separately Your account and coverage area Note If you purchased the modem from a GSM service provider you may already have an account and a SIM c...

Page 10: ...se the network Frequency band You cannot connect to networks operating in bands not supported by your modem regardless of roaming agreements or account provisions Most service providers have coverage maps on their Web sites Modem software The modem comes with connection management software Depending on your carrier it may come with carrier specific software or the following software made by Sierra...

Page 11: ...ng the HSPA Modem Rev 1 3 May 09 11 3G WCDMA 800 band VI Japan WCDMA 850 band V North America and Australia WCDMA 1900 band II North America WCDMA 2100 band I Europe Asia and Australia Technology Bands Location ...

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Page 13: ...SIM card into the modem 3 Insert the modem into your computer The necessary software is installed and either the profile is set up automatically or Watcher prompts you to create a profile System requirements The modem is supported on Windows Vista Windows XP Home and Professional versions Mac OS X 10 4 11 or later Note If you are running Mac OS X please refer to the Watcher Quick Start Guide for M...

Page 14: ...rd detach the SIM card and remove any fragments stuck to it 2 Remove the end cap The SIM card slot is the uppermost slot above the USB connector See Figure 2 1 3 Insert the SIM card into the slot a Push the SIM card in slightly beyond the housing around the slot far enough to ensure that the SIM card stays in place and the spring does not push the SIM card out When it is properly inserted the oute...

Page 15: ...to the slot until the card will not go in any further Removing the SIM card USB modems To remove the SIM card from the modem push the SIM card in and then release it See Figure 2 3 Figure 2 3 Removing the SIM card from a USB modem ExpressCard modems To remove the SIM card you need a pen 1 Place the modem on a smooth hard surface 2 Gently insert the pen into the end of the eject slot farthest from ...

Page 16: ...ion of your computer s USB slot or the thickness of your computer are such that pressure is applied to the end or side of the modem you may damage the modem or your computer In such cases do not insert the modem directly into your computer s USB slot use the USB extension cable and notebook computer clip instead See Using the extension cable and clip USB modems only on page 26 Note Do not forceful...

Page 17: ...e on screen instructions for installing the software Windows installation If the installation process does not start automatically 1 Double click My Computer Windows XP or Computer Windows Vista on your desktop 2 Click the TRU Install drive 3 Under the TRU Install drive go to the Win folder and double click the Setup exe file 4 Follow the on screen instructions for installing the software Note Do ...

Page 18: ... Watcher click Help to view the Online Help that comes with Watcher Scenario Required action Watcher automatically detects or creates a default profile Click Connecta Watcher prompts you to create a data profile 1 Click Yes then If Watcher opens the Options window Profile pane and pre selects an appropriate profile normally the name of your service provider from the drop down list a Click OK to ac...

Page 19: ... Rev 1 3 May 09 19 Attach the modem to the lanyard USB modems only To keep everything together thread the lanyard through the cap and the modem as shown in the illustrations You can also attach the lanyard to the cap ...

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Page 21: ...sion cable and clip USB modems only USB modem features USB modems have a USB connector and slots for a SIM card and a microSD external storage card LEDs on the front of the modem provide status information LED operation The USB modem has two LEDs that show the current status of the modem microSD card slot USB connector Cap SIM card slot Data LED Power LED ...

Page 22: ...r Blinking Amber The modem is searching for service initializing Solid Amber Modem error either the modem is having a problem initializing searching for service or is offline because of a failure Contact your service provider Data Off The modem is unable to detect 2G or 3G service Blinking Amber The modem has detected a 2G network EDGE GPRS GSM and is ready to connect Solid Amber The modem is conn...

Page 23: ...e is being updated Do not remove the modem from the computer Blinking Amber The modem is searching for service initializing Solid Amber Modem error either the modem is having a problem initializing searching for service or is offline because of a failure Contact your service provider 2G Off The modem is unable to detect 2G service Blinking Amber The modem has detected a 2G network EDGE GPRS GSM an...

Page 24: ...nsert the microSD card into the lower slot at the end of the modem as shown in the illustration 3 Insert the modem into the computer If the computer does not have Watcher installed you may be given the option to install it If you do not want to install Watcher cancel the installation You can use the microSD card without having Watcher installed The microSD card appears as a USB memory drive You ca...

Page 25: ...se other external drives or USB storage devices and do not need to use the microSD card you can disable the microSD card slot in the modem After you disable the slot the modem stops appearing on your computer as a device with removable storage For information on disabling the microSD card slot please visit the Sierra Wireless customer support page at www sierrawireless com support Click Search Kno...

Page 26: ...cable and notebook computer clip other cables and notebook computer clips should not be used Note Do not insert the modem or the USB extension cable into a USB hub or if your keyboard is separate from your notebook computer a USB slot on your keyboard To use the extension cable and clip 1 Place the clip on top of the notebook computer 2 Connect the extension cable to the modem 3 Place the modem in...

Page 27: ...els to the SIM card This may cause it to jam inside the slot or prevent it from being inserted properly When not installed in your computer store the modem and SIM card in a safe place USB connected modems should fit easily into your computer s USB port Forcing the modem into the port may damage the connector pins Protect the modem from liquids dust and excessive heat See the Environmental specifi...

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Page 29: ...z EGSM 900 880 915 MHz GSM 850 824 849 MHz WCDMA 2100 Band I 1920 1980 MHz WCDMA 1900 Band II 1850 1910 MHz WCDMA 850 Band V 824 849 MHz Receive GSM 1900 PCS 1930 to 1990 MHz GSM 1800 DCS 1805 to 1880 MHz EGSM 900 925 to 960 MHz GSM 850 869 to 894 MHz WCDMA 2100 Band I 2110 to 2170 MHz WCDMA 1900 Band II 1930 to 1990 MHz WCDMA 850 Band V 869 to 894 MHz WCDMA 800 Band VI 875 to 885 MHz GSM 1900 PCS...

Page 30: ...emperature 20 C to 85 C 4 F to 185 F 30 C to 85 C 22 F to 185 F Humidity 85 non condensing 95 non condensing Vibration Random vibration 10 to 1000 Hz nominal 6G RMS in each of 3 mutually perpendicular axes Test duration of 60 minutes for each axis for a total test time of 3 hours non operating 15 g peak 10 to 2000 Hz non operating Drop 1 m on concrete on each of 6 faces 2 times n a ...

Page 31: ...e Sierra Wireless modem to transmit or receive such data Safety and hazards The modem MUST BE POWERED OFF in all areas that may be susceptible to radio interference in particular Prohibited areas Obey all signs and notices and follow all rules and regula tions Power off the modem when instructed to do so or when you suspect that it may cause interference or danger In areas where blasting is in pro...

Page 32: ...ION Unauthorized modifications or changes not expressly approved by Sierra Wireless Inc could void compliance with regulatory rules and thereby your authority to use this equipment The design of the Compass 885 888 and AirCard 501 modems complies with U S Federal Communications Commission FCC and Industry Canada IC guidelines respecting safety levels of radio frequency RF exposure for portable dev...

Page 33: ...hes or if the orientation of the USB slot does not allow for at least 1 0 cm between the modem and the user or bystanders use the provided extension cable and clip to ensure a safe distance between the modem antenna and users or bystanders To meet FCC requirements use only the supplied USB extension cable and laptop clip other cables and laptop clips should not be used These devices comply with Pa...

Page 34: ...forth in subparagraph c 1 ii of Defense Federal Acquisitions Regulations DFARs Section 252 227 7013 for Department of Defense contracts and as set forth in Federal Acquisitions Regulations FARs Section 52 227 19 for civilian agency contracts or any successor regulations If further government regulations apply it is your responsibility to ensure compliance with such regulations Regulatory informati...

Page 35: ...t 13 memory card 9 memory required 13 micro external memory card 24 microSD 9 24 modem inserting 16 N network overview 9 notebook computer clip 26 O operating systems supported 13 P profile 13 18 R radio frequency specifications 29 receive frequencies 29 regulatory information 31 removing SIM card for ExpressCard 15 RF specifications 29 roaming 10 S safety notice 31 SIM card inserting 14 removing ...

Page 36: ...HSPA Modem Installation Guide 36 2130961 U USB modem inserting 16 USB port requirements 13 V vibration 30 W Watcher description 10 Windows Vista support 13 Windows XP support 13 ...

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