12
SDS2000X HD Service Manual
2
First Steps
2.1
Delivery Checklist
First, verify that all items listed on the packing list have been delivered. If you note any omissions or
damage, please contact your nearest
SIGLENT
customer service center or distributor as soon as
possible. If you fail to contact us immediately in case of omission or damage, we will not be
responsible for replacement.
2.2
Quality Assurance
The oscilloscope has a 3-year warranty ( 1-year warranty for probes and accessories ) from the date
of shipment, during normal use and operation.
SIGLENT
can repair or replace any product that is
returned to the authorized service center during the warranty period. We must first examine the
product to make sure that the defect is caused by the process or material, not by abuse, negligence,
accident, abnormal conditions, or operation.
SIGLENT
shall not be responsible for any defect, damage, or failure caused by any of the following:
a) Attempted repairs or installations by personnel other than
SIGLENT
.
b) Connection to incompatible devices / incorrect connection.
c) For any damage or malfunction caused by the use of non-
SIGLENT
supplies. Furthermore,
SIGLENT
shall not be obligated to service a product that has been modified. Spare,
replacement parts, and repairs have a 90-day warranty.
The oscilloscope's firmware has been thoroughly tested and is presumed to be functional.
Nevertheless, it is supplied without warranty of any kind covering detailed performance. Products not
made by
SIGLENT
are covered solely by the warranty of the original equipment manufacturer.
2.3
Maintenance Agreement
We provide various services based on maintenance agreements. We offer extended warranties as
well as installation, training, enhancement and on-site maintenance, and other services through
specialized supplementary support agreements. For details, please consult your local
SIGLENT
customer service center or distributor.
