SIG
L
ENT
98 SSA3000X Plus User Manual
Chapter 6 Service and Support
6.1 Service Summary
SIGLENT
warrants that the products that it manufactures and sells will be free from defects in materials
and workmanship for a period of three years (accessories for a period of one year) from the date of
shipment from an authorized Siglent distributor. If the product proves defective within the respective
period,
SIGLENT
will provide repair or replacement as described in the complete warranty statement.
To arrange for service or obtain a copy of the complete warranty statement, please contact your
nearest Siglent sales and service office. Except as provided in this summary or the applicable warranty
statement,
SIGLENT
makes no warranty of any kind, express or implied, including without limitation the
implied warranties of merchantability and fitness for a particular purpose. In no event shall
SIGLENT
be
liable for indirect, special or consequential damages.
6.2 Troubleshooting
Before calling
SIGLENT
, or returning an analyzer for service, perform the quick checks listed below.
This check may eliminate the problem.
If the problem remains still, please contact
SIGLENT
and provide your device information in the back of
the analyzer.
1.
The Power Switch
is still dark after power on:
(1) Check that the power is correct / working.
(2) Check the power cord has been connected correctly
(3) Check the power fuse. If a new fuse needs to be installed, please use a specified fuse.
2.
The analyzer’s screen is still dark (no display) after power on:
(1) Check whether the fan is running while the screen is dark, maybe the LCD cable is loose?
(2) Check whether the fan is not running while screen is dark, maybe it has failed to start up?
Do not disassemble the instrument by yourself and contact
SIGLENT
.
3.
The key is unresponsive or gives a wrong response:
(1) Press all the keys at the front panel to check if all of them are normal after power on.
(2) Press
System
->
Self Test
->
Key Test
to check if all the keys are working properly.
(3) If a key is not working, the numeric keyboard connection might be loose or the numeric keyboard is
broken.
Do not disassemble the instrument by yourself and contact
SIGLENT
.
