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173
Troubleshooting
Troubleshooting
4
Close the front cover.
The carriage moves to the home position.
5
CARRIAGE IS MOVING
PLEASE WAIT
Load the media on the printer again.
See To load media on the Printer on
page 36
.
Note
When the printer is jammed with media, the print heads may contact the media and cause print misses. In such cases,
perform print head recovery. (
page 151
)
When an error message is displayed
When the ERROR LED lights up, check the message displayed on the operation panel.
Error messages shown below are classified into two groups.
Service call errors:
Errors that the operator (customer) cannot recover, such as hardware/software failures. Contact your service
representative.
Operator call errors:
Errors that the operator (customer) can recover.
To recover the error, follow the advice described here.
Service call errors
Restart the printer.
If a service call error occurs, restart the printer by turning it off and on as follows. Then the error may be recovered.
(1) Turn off the operation panel’s POWER switch and the main printer power switch on the rear of the printer and
the heater power switch.
(2) Remove the power cable front he power outlet, and then remove it from the power inlet at the rear of the
printer.
(3) Hold the Printer for one minute or more.
(4) Connect each power cord above to its inlet, then connect the two cords to the socket.
(5) Turn on all three switches above.
<System error>
SYSTEM ERROR nnnn
RESTART PRINTER
nnnn: Error code
Meaning
An unrecoverable error occurred.
Action
Contact your service representative, and inform them of the displayed
error code.
Operator call errors
The following errors can be recovered by the operator.
<Ink errors>
CLOSE INK BOX COVER
Meaning
The ink cover is open.
Action
You are advised to follow the message instructions.
SET CC INK CARTRIDGE
CC: Ink color
Meaning
An ink cartridge is not installed.
Action
You are advised to follow the message instructions.
If this message appears when a ink cartridge is installed for the specified
color, the ink cartridge installation may not be correct. Check that it is
installed properly.
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Summary of Contents for IP-6620
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