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Troubleshooting
Inspection/check item
Action
Power is not turned on.
Connection of the power cord
Plug the power cable properly into a power outlet.
Power supply to power outlet
Supply power to the power outlet. Check whether proper
power voltage is supplied.
Power switch ON/OFF status
Turn on the power switch.
The paper guide does
not heat after the
heater is turned on.
Printer status
The paper guide is heated during printing or when the heater
is turned on with the heater control menu. Print an image or
set the heater to ON to see if the paper guide is heated.
Host computer RIP setting
The heater temperature can also be set by the RIP of the host
computer. Check the host computer setting.
Heater control menu
Turn on the heater (postheater/print heater/preheater) again,
and then print an image or set the heater to ON to see if the
paper guide is heated.
Power voltage
Connect the printer to 200 VAC power.
The printer does
not start or operate
normally.
Error LED ON and LCD message
Take appropriate actions according to the error message.
Printing is disabled.
USB cable connection
Connect the USB cable correctly.
Error LED ON and LCD message
Take appropriate actions according to the error message.
Error LED OFF
Print the test pattern.
(Confirm that the RIP software "Test pattern" is printed.)
Print head cleaning
Clean the print head.
Although the printer
is in the print mode,
printing does not start
with "PREHEATING"
displayed on the
operation panel.
Room temperature
Raise the room temperature. (Recommended temperature: 20
to 25ºC)
Affect of air flow
If the air from the air conditioner or fan is blowing against the
paper guide, avoid the air flow (by changing air flow direction,
orientation of the printer or the location of the printer).
The transmitted data is
not printed.
ONLINE LED (blinking?)
Check the host computer communication conditions.
Blank sheet appears.
Print data
Check the current print data to see if blank sheet data is sent.
Media jam occurs
frequently.
Media type
Check whether the set media type matches the media type
setting.
Media installation
Install the media properly.
Foreign matter in the carriage path
Remove the foreign matter, if any.
Foreign matter in the media feed path Remove the foreign matter, if any.
Suction fan power
If the suction fan power is not best set, reduce the power.
Heater temperature setting
If the heater temperature is not best set, lower the heater
temperature.
Print speed is low.
High-temperature environment
If the printer temperature is higher than 40°C, the printer
prints media at a lower printing speed. Set the atmospheric
temperature to 20 to 25°C (recommended temperature) and
leave the printer for at least one hour, and then start printing.
USB transfer speed
Check the USB transfer speed. When the USB connection is
made at the full speed, change the host computer connection
configuration to high-speed USB connection to increase the
printing speed.
The menu is displayed
in another language.
Language setting
Turn on the power switch while pressing the
M E N U
key
to start the printer. The language setting menu appears. Set
the language you want to use.
