18
Error and Recovery Procedure
When an error occurs, the printer stops printing operation. However, the data receiving is enabled. The
table below lists errors and their recovery procedures.
Table 7-5 Error and Recovery Procedure
Error
Detail
Recovery Procedure
Priority
*1
Charging battery
temperature error
*2
The printer suspends
charging because the
battery pack temperature
becomes outside the range
of operating temperature
(charging).
The printer is automatically started
charging when the battery temperature
becomes inside operating temperature
(charging).
Wait for a while in the place where ambient
temperature is 32°F to 104°F (0°C to 40°C).
-
Connected to car
charger only
*2
(Battery pack is not
installed)
The printer cannot print
because the battery pack is
not installed.
Install the battery pack to the printer when
using the car charger.
*3
-
Output buffer full
Output buffer of the printer
is full.
Read response data from the host device.
1
Out-of-paper
No thermal paper.
Open the paper cover, set a thermal paper,
and then close it.
2
Paper jam error while
detecting mark
The mark cannot be
detected.
Paper cover open
error
The paper cover is opened. Close the paper cover.
3
Voltage error
The voltage of the AC
adapter or car charger is out
of the allowable range.
Change the AC adapter or car charger to a
new one.
4
Head temperature
error
The thermal head
temperature becomes
outside the range of
operating temperature.
The printer is automatically recovered when
thermal head temperature becomes inside
operating temperature.
Wait for a while in the place where ambient
temperature is -4°F to 122°F (-20°C to
50°C).
5
Battery temperature
error
The battery pack
temperature becomes
outside the range of
operating temperature
(printing).
The printer is automatically recovered when
the battery temperature becomes inside the
range of operating temperature (printing).
Wait for a while in the place where ambient
temperature is -4°F to 122°F (-20°C to
50°C).
6
Battery error
There is an abnormality in
the battery.
Remove the battery pack from the battery
charger and install again. When the
terminals are dirty, clean the terminals
using a dry, soft, lint-free cloth.
If the problem is unsolved, change the
battery pack.
7
Hardware error
Abnormality in the thermal
head or the circuit board.
Recovery is not possible.
Request for repair.
8
*1: This indicates the priority when the multiple errors occur simultaneously. The bigger number indicates higher priority.
For example, when "Output buffer full" and "Out-of-paper" occur simultaneously, the LED displays "Out-of-paper" based on the
priority.
*2: When "Charging battery temperature error" or "Connected to car charger only" occurs, these errors are displayed by the POWER
LED.
If the error occurs simultaneously with other error, each error is displayed by POWER LED and ERROR LED.
*3: The car charger is only for charging. See "Charging by Printer and Car Charger" of "16 CHARGING BY CAR CHARGER" for
details.