10
FAQ & Solutions
Q:
There is no picture on the TV:
A:
1) Check whether the correct TV input is selected.
2) Make sure the HDMI cables support 4K x2K
when the output signal from the source device is
4Kx2K resolution.
3) Make sure the Network cable (CAT5e/6) is firmly
connected between TX and RX.
4) Press the "Reset" button on the TX or RX.
Q:
There is black screen on the TV:
A:
1) Check the length of the Network cable (CAT6 ) is
within below:
- 4K x2K @30Hz: 60m
- 4K x2K @60Hz: 30m
2) Disconnect connections for TX and connect again.
Q:
The color is abnormal/ There is no audio output:
A:
Disconnect connections for TX and connect again.
