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Check the WIFI RSSI on dongle or Mobiles
Please use a WIFI analysis software to place it at the same place as the dongle or mobiles, to measure the
WIFI RSSI (Received Signal Strength Indicator). We recommend the RSSI shall be above -70dB to be good
enough to keep a stable signal transmission. If not, please try to take the following measures, as in the
problem shooting---
Bad wireless connection
congestion.
Problem Shooting
Here you can find some fundamental problems and possible causes, which can be happen during the use
of “WirelessMedia”. Find out the problem you’ve encountered in the table below and apply the solution.
Problem
Cause
Solution
Use “WirelessMedia for Android”
application in Android device or
Airplay on IOS device, and it can’t
find base unit device.
WIFI password of base unit
changed when android or IOS
device is connected to the WIFI
of base unit.
Reconnect the mobile by
entering password showed on
home screen.
The image quality on the main
display screen is not good.
The quality or length of the cable
between the Base Unit and the
display or the connection
between these two.
Replace the cable
Use another cable.
Check the cable to be fasten
properly.
Improper resolution for the main
screen.
WMB1 could output
3840x2160_60Hz,
3840x2160_50Hz
3840x2160_30Hz,
1920x1080_60Hz,
1920x1080_50Hz,
1920x1080_30Hz
Change the resolution on
the Setting configuration.
And match it to the native
resolution of the main
screen. See chapter 7.
Bad wireless connection. The
connection between the
transmitter and the base unit is
not stable.
Wi-Fi problems.
Interference in the radio
channel.
Overload in the radio
channel.
“WirelessMedia” does not
automatically jump to other
channels when there are
changes in the RF environment.
Use a Wi-FI scanner to find a
free wireless frequency and
channel and select it via the
setting configuration.
Regularly check the RF
environment if there are
frequently changes in Wi-Fi
networks in your
environment.
Low signal strength:
Metal cabinets, walls,
Put the base unit closer to
the main screen.
