11
Technical Support and Warranty
QUESTIONS?
SIIG
’
s
Online Support
has answers! Simply visit
our web site at
www.siig.com
and click
Support
. Our online support
database is updated daily with new drivers and solutions. Answers
to your questions could be just a few clicks away. You can also
submit questions online and a technical support analysts will
promptly respond.
SIIG offers a 2-year manufacturer warranty with this product. Please
see our web site for more warranty details. If you encounter any
problems with this product, please follow the procedures below.
A) If it is within the store's return policy period, please return the
product to the store where you purchased it.
B) If your purchase has passed the store's return policy period,
please follow these steps to have the product repaired or replaced.
Step 1:
Submit your RMA request.
Go to
www.siig.com
, click
Support
, then
RMA
to submit a
request to SIIG RMA. Your RMA request will be processed, if the
product is determined to be defective, an RMA
number
will be
issued.
Step 2:
After obtaining an RMA number, ship the product.
•
Properly pack the product for shipping. All software, cable(s)
and any other accessories that came with the original package
must be included.
•
Clearly write your RMA number on the top of the returned
package. SIIG will refuse to accept any shipping package, and
will not be responsible for a product returned without an
RMA number posted on the outside of the shipping carton.
•
You are responsible for the cost of shipping. Ship the product
to the following address:
SIIG, Inc.
6078 Stewart Avenue
Fremont, CA 94538-3152, USA
RMA #:
•
SIIG will ship the repaired or replaced product via Ground
in the U.S. and International Economy outside of the U.S. at
no cost to the customer.
Summary of Contents for Cool USB 2.0/eSATA to SATA Docking Duplicator
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