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FAQ

Q1 My 

Cool USB 2.0/eSATA to SATA Docking Duplicator

is plugged into the computer, when I press the

Duplicate button nothing happens.  How can I

duplicate my disk?

A1 Power off the 

Cool USB 2.0/eSATA to SATA Docking

Duplicator

, unplug it from the computer and try

again.  The duplicate disk function works without

computer connection.

Q2 I just duplicated my disk, now they target disk is

no longer showing up in My Computer.  What

happened?

A2 This is normal to protect the data on your target

disk.  We suggest to remove the target disk and

store in a safe place.

Q3 Can I reuse an existing duplicate disk to duplicate

another disk?

A3 Yes, you can reuse it.  However, any data currently

on the disk will be destroyed.  Make sure to save

your data before proceeding.

Summary of Contents for Cool USB 2.0/eSATA to SATA Docking Duplicator

Page 1: ... Hi Speed USB USB 2 0 interfaces Built in silent cooling fan effectively extends hard disk drive life Supports hard disk drive capacity up to 750GB 2 5 inch and 2TB 3 5 inch Note WhenconnectedtoaneSATAhostadapter without port multiplication support only one hard disk will be recognized SystemRequirements PC or Mac computer with an available eSATA or USB port USB 2 0 recommended Windows 7 32 64 bit...

Page 2: ...u cannot use one hard drive in both platforms WindowsandMac Itisnotsupported Figure 2 Back Layout On Off Switch Target Drive Slot Source Drive Activity LED flashes while transfering or receiving data Power LED on while the unit is powered on Duplicate Source Drive Slot Target Drive Activity LED flashes while transfering or receiving data eSATA Connector USB Connector Power Adapter Jack ...

Page 3: ...e OR eSATA cable to plug the Cool USB 2 0 eSATA to SATA Docking Duplicator into the computer Note DonotconnectbothUSB2 0cableandeSATA cable at the same time Plugging in both cables at thesametimemaydamagethedeviceorcomputer 5 Make sure the operating system has fully started before proceeding Power on the Cool USB 2 0 eSATA to SATA Docking Duplicator make sure that the 2 Power LEDs are lit Driver I...

Page 4: ...controllers with port multiplication support will add a drive icon in Computer or My Computer for each hard disk drive installed into the Cool USB 2 0 eSATA to SATA Docking Duplicator otherwise only one drive icon will be added Please consult your system manufacturer for more details Disconnecting from USB Before unplugging the Cool USB 2 0 eSATA to SATA Docking Duplicator from the computer it mus...

Page 5: ...lug or Eject Hardware icon located in the system tray 2 Highlight USB Mass Storage Device click Stop 3 Click OK click OK again then Close 4 You can now unplug or turn off the Cool USB 2 0 eSATA to SATA Docking Duplicator Windows XP Server 2003 2008 1 Verify that the Activity LED is OFF before proceeding Double click the Safely Remove Hardware icon located in the system tray 2 Highlight USB Mass St...

Page 6: ...2 0 eSATA to SATA Docking Duplicator Mac One or two additional drive icons will appear on the Mac desktop when the Cool USB 2 0 eSATA to SATA Docking Duplicator is plugged into the computer The drives act just like a conventional hard disk drive in your system Disconnecting From Mac Before unplugging the Cool USB 2 0 eSATA to SATA Docking Duplicator drag the drive icon s into the Trashcan and wait...

Page 7: ... Duplicate button the upper Power LED will flash for several seconds When the flashing stops press the Duplicate button again to start the duplication process All 4 LEDs will light up confirming duplication process is running Do not turn off or unplug the hard drives during the duplication process Note Typically a1TBharddiskdrivewillduplicate in 4 hours 70MB s average transfer rate and a 500GB har...

Page 8: ... for port multiplier function and have installed the most up to date drivers SwitchontheCoolUSB2 0 eSATAtoSATADocking Duplicator only after the system has fully booted up and follow the installation procedure as described in this manual In case the Cool USB 2 0 eSATA to SATA Docking Duplicator is not automatically detected by your Windows system the drivers and computer hardware may not support eS...

Page 9: ...icate disk function works without computer connection Q2 I just duplicated my disk now they target disk is no longer showing up in My Computer What happened A2 This is normal to protect the data on your target disk We suggest to remove the target disk and store in a safe place Q3 Can I reuse an existing duplicate disk to duplicate another disk A3 Yes you can reuse it However any data currently on ...

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Page 11: ...teps to have the product repaired or replaced Step 1 Submit your RMA request Go to www siig com click Support then RMA to submit a requesttoSIIGRMA YourRMArequestwillbeprocessed ifthe product is determined to be defective an RMA number will be issued Step 2 After obtaining an RMA number ship the product Properlypacktheproductforshipping Allsoftware cable s andanyotheraccessoriesthatcamewiththeorig...

Page 12: ...510 657 8688 About SIIG Inc Founded in 1985 SIIG Inc is a leading manufacturer of IT connectivity solutions includingSerialATAandUltraATAControllers FireWire USB and legacy I O adapters that bridge the connection between Desktop Notebook systems and external peripherals SIIG continues to grow by adding A V and Digital Signage connectivity solutions to our extensive portfolio All centered around th...

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