14
Frequently Asked Questions
Q1:
Why won't my DVD player work when I move it over
to the extended display?
A1:
Some DVD playback software packages do not support
playing on a second display adapter.
Q2:
How come my open window will not move over to the
extended display?
A2:
Restore down the open window before moving it
over to the extended display, also make sure the open
window is moved completely over onto the extended
display.
Q3:
There are lines running horizontally up and down my
screen or the screen is distorted.
A3:
This is due to a low or unsupported refresh rate setting.
You can change this in
Display Properties/ Settings/
Advanced/Monitor
.
Note
: Select the
USB 3.0 to
DisplayPort Adapter
and do not set the refresh rate
higher than what your monitor can support.
Q4:
Why can't I make the
USB 3.0 to DisplayPort Adapter
the
primary display?
A4:
Some video cards ship with a utility that prevents
other video cards from being set as the primary video
card. Check the bottom right hand corner of the
taskbar for the utility. Disable the utility before
switching the
USB 3.0 to DisplayPort Adapter
to be the
primary display.
