Silvan
Warranty
Our goods come with guarantees that cannot be excluded under the Australian Consumer
Law. You are entitled to a replacement or refund for a major failure and for compensation
for any other reasonably foreseeable loss or damage. You are also entitled to have the
goods repaired or replaced if the goods fail to be of acceptable quality and the failure does
not amount to a major failure.
We
warrant
our
goods
to
be
free
from
defects
in
materials
and
workmanship
for
the
warranty
period
of
12
months
from
the
date
the
product
is
delivered
to
the
consumer.
Silvan
warrants
its
authorised
Dealer,
who
in
turn
warrants
the
original
purchaser
(consumer)
of
each
new
Silvan
product
that
it
will
repair
or
replace
the
product,
or,
pay
the
cost
of
repair
or
replacement,
as
determined
by
Silvan
without
charge
for
labour
or
any
defective
or
malfunctioning
parts
in
accordance
with
the
warranty
limitations
below.
This
Warranty
is
in
addition
to
any
other
rights
and
remedies
available
to
consumers
under
the
law
This Warranty Covers
Only
conditions
resulting
directly
from
defects
in
workmanship
or
material
under
normal
use
and
service.
Warranty Exclusions
The
Warranty
does
not
cover:
•
Conditions
resulting
from
misuse,
use
of
incompatible
chemicals,
exceeding
machine
specifications
including
overloading,
impact
damage,
negligence,
accidental
damage
or
failure
to
perform
recommended
maintenance
services
as
specified
in
the
Owner/Operator
Manual
applicable
to
the
product.
•
Damage
caused
by
continued
use
of
a
product
after
initial
failure
•
Any
product
which
has
been
repaired
by
other
than
an
authorised
Silvan
service
outlet
in
a
way
which,
in
the
sole
and
absolute
judgment
of
Silvan,
adversely
affect
its
performance
or
reliability.
•
The
replacement
of
maintenance
items
such
as
diaphragms,
batteries,
V
belts
and
ground
engaging
components,
etc.
How to claim Warranty
Return
the
goods
to
the
place
of
purchase
at
your
cost
and
within
the
warranty
period
along
with
evidence
of
the
purchase
date.
If
the
original
supplier
cannot
be
contacted
then
contact
Silvan
as
below
and
we
can
direct
you
on
how
to
proceed
with
your
warranty
claim.
How your claim will be managed
The
repair
of
a
defective
product
qualifying
under
this
warranty
will
be
performed
by
any
authorised
Silvan
service
outlet
within
a
reasonable
time
following
the
delivery
of
the
product,
at
the
cost
of
the
owner,
to
the
service
outlet’s
place
of
business.
The
product
will
be
repaired
or
replaced
depending
on
the
extent
of
the
problem
at
the
discretion
of
Silvan
and
the
Silvan
dealer.
New Product Warranty
