8.
Warranty
8.1
Definitions
1.
“S ” S H l Eq ,
New Zealand Registered Company No.
2.
“A ”
s a person or company authorized by Simpro to sell a Product.
3.
“S v c A ” c h z b S c
4.
“E U ” h f ch f c f S l A h b S ll h
Product.
5.
“W ” h c h S h h w k h
componentry to any End User of Products manufactured and sold by Simpro.
6.
“W l ” l c f A S b b f x
relating to repairs done to remedy a fault with a Simpro Product.
7.
“W ” h l h f h S k c
8.
“B ck B ” h h c c w h h f c b w h
Service Agent and the End User is the End Users responsibility.
9.
“S c ” c l c h S w b ,
10.
“ ” “ ” f c f c
11.
“ F l ” f l f c h q l h h c f
12.
“I c H b k”
s a document so titled that provides brief information and guidance
on the operation of the Product for commonly performed functions.
13.
“S v c l” c l h v c h v f
guidance for service, repairs and maintenance.
14.
“W R c ” h c f E U h c
with
Simpro. This may be done using the web form here:
https://simpro.world/support/warranty-
15.
“A l c f W F ” h f l W l w h
Simpro. This may be done using the web form here:
https://simpro.world/support/warranty-claim
8.2
Coverage
1.
Simpro provides a 24-month Back to Base Warranty on all Standard Products unless alternative terms
have been agreed to in writing.
2.
The Warranty terms and conditions on custom-built and non-standard machines are generally
specified on quotations, and placing an order implies acceptance of the Warranty terms. If no
specific Warranty details have been provided, the standard terms and conditions will apply.
3.
The 24-
h W h ll b k f h h ch f l v h A ’
premises, whether sold or just supplied for trial. The Agent shall keep accurate records of the date of
all machine trials, sales. etc.
4.
Simpro will, at its option, repair or replace any items that fail or prove defective within the Warranty
period.
5.
S ’ l b l h f h W h ll b l f l h cc
on machines it has manufactured or supplied, and shall not cover any consequential loss or
damage.
6.
The Warranty on batteries is for 12 months only, and is distinct from the warranty on the rest of the
machine. Information on maximising battery life is provided in the User Manual.
8.3
Exclusions
1.
Simpro will not recognise a Warranty Claim against a machine where payment to Simpro for that
machine is outstanding. If a Warranty Claim is made before payment is due, the full payment must
be made on the due date. The Warranty Claim, if accepted, will be credited at a later date.
2.
Warranty Claims may not be recognized unless the
completed. If not done at the time of sale, this should be done at the time of the Warranty Claim. If
warranty registration has not been completed, proof of purchase may be required.
