Troubleshooting Guide
Problem
Possible Solution
1
The system is not
functioning or
starting
The feedwater does not meet the requirements.
Check the feedwater source.
Wrong tube connections.
Review and correct tubes as per the manual.
2
No Purified water
is coming out of
the system
RO membrane fouled, flush the RO membrane.
Replace if flushing does not help.
Improper Teflon tape wrapping has blocked the
filter connector. Remove Teflon tape and re-wrap
tape around fittings.
3
The volume of
purified water is
low
The water temperature is too low.
Make sure the unit is at room temperature, and
feedwater is >40℉ (4℃)
Filters are blocking.
Replace all filters and flush system.
RO membrane fouled.
Flush the RO membrane. Replace if flushing does
not help.
4
Water continually
flowing to drain
even after the
system is full
(after 2-3 Hours)
Automatic Shut-off (ASO) and/or check valve has
failed, allowing water to flow to the drain.
continuously. Replace the ASO valve and/or check
valve.
The manual flush valve is OPEN (wrong position).
The flush valve should be in the CLOSED position.
5
The unit makes
noises.
The unstable water pressure causes the system to
cycle on/off frequently.
Check feedwater pressure is stable.
6
The taste of
purified water is
getting worse.
Adsorption of the active carbon filters is saturated
Replace the active carbon filter.
Wrong tube connection
Review plumbing as per manual.
The unit is left unused for an extended period.
Replace all filters and flush system.
Warranty
SimPure
®
warrants to the customer that its residential reverse osmosis
systems will be free from defects in material and workmanship under
normal use and service for a period of 1 year. We will replace or repair any
part of the SimPure
®
reverse osmosis water system that we find to be
defective in operation due to faulty materials or workmanship within one
year since the date of the original purchase. Used replaceable filter
cartridges and membranes are excluded.
General Conditions
SimPure
®
obligation to the customer under these warranties shall be
limited, at its option, to replacement or repair of items covered by these
warranties. Prior to return or repair of covered items, the customer must
obtain a return goods authorization number from SimPure
®
and, at
SimPure
®
option, return the item with freight prepaid by the customer.
Damage to any part of this system because of misuse, misapplication,
negligence, alteration, accident, installation, or operation contrary to our
instructions, incompatibility with accessories not installed by SimPure
®
, or
damage caused by freezing, flood, fire, or Acts of God are not covered by
this warranty. In all such cases, regular charges will apply. This limited
warranty does not include service to diagnose a claimed malfunction in
this unit. This warranty is void if the claimer is not the original purchaser
of the unit or if the unit is not operated under normal municipal water or
well water conditions. We assume no warranty liability in connection with
this system other than that specified herein. This warranty is in lieu of all
other warranties, expressed or implied, including warranties of fitness for
a particular purpose. SimPure
®
liability hereunder shall not exceed the
cost of the product. Under no circumstances will SimPure
®
be liable for any
incidental or consequential damages or for any other loss, damage or
expense of any kind, including loss of use, arising in connection with the
installation or use or inability to use the covered items. These warranties
are governed by the laws of the state of Washington, USA, and may change
at any time without notice.
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