Troubleshooting Guide
Problem
Possible Solution
2
The System does not
dispense water or
make purified water
Check to see if the float in the Feed Water Tank
is floating near the top of the water level.
The Feed Water Tank is not installed correctly,
check it is located onto the System base
precisely.
Feed Water tank level too low, drain concentrate
and refill the Tank with freshwater; check the
Filtering indicator is lit.
The internal pure water storage tank (non-Feed
Water Tank) is low, and the Water Shortage
indicator is lit. Wait 5-10 mins before dispensing
water (Water Shortage indicator light is off).
3
The System doesn't
operate or respond
to the control
buttons, or lights
don't illuminate.
System locked or stuck. Unplug the unit from the
electrical outlet for 3 minutes then reconnect.
Hardware damage. Contact SimPure
®
customer
service for advice.
4
Water taste is poor
or has a strange
smell
If the System is new, please flush the System
(page 9).
If the System has not been used for a long time
or the filters are exhausted, replace both filters
and flush the System. (page 15 and page 9).
5
The System makes
excessive noise
during operation
Note: The System
does make noise
when processing
water; this is
normal.
The Feed Tank water level is very low. Empty
the Feed Water Tank and refill with fresh
potable (tap) water.
There's an air blockage in the water production
system. Unplug the unit from the electrical outlet
for 3 minutes then reconnect. Flush the System
1-3 times before use using (Page 9).
Water quality is poor; filters have blocked early
(before replacement schedule). Replace filter
both filters.
Warranty
SimPure
®
warrants to the customer that its residential countertop water
purification systems will be free from defects in material and workmanship
under normal use and service for a period of 1 year. We will replace or repair
any part of the SimPure
®
purification systems that we find to be defective in
operation due to faulty materials or workmanship within one year since the
date of the original purchase. Used replaceable filter cartridges and membranes
are excluded.
General Conditions
SimPure
®
obligation to the customer under these warranties shall be limited, at
its option, to replacement or repair of items covered by these warranties. Prior
to return or repair of covered items, the customer must obtain a return goods
authorization number from SimPure
®
and, at SimPure
®
option, return the item
with freight prepaid by the customer.
Damage to any part of this System because of misuse, misapplication,
negligence, alteration, accident, installation, or operation contrary to our
instructions, incompatibility with accessories not installed by SimPure
®
, or
damage caused by freezing, flood, fire, or Acts of God are not covered by this
warranty. In all such cases, regular charges will apply. This limited warranty
does not include service to diagnose a claimed malfunction in this unit. This
warranty is void if the claimer is not the original purchaser of the unit or if the
unit is not operated with certified safe potable municipal or well water. We
assume no warranty liability in connection with this System other than that
specified herein. This warranty is in lieu of all other warranties, expressed or
implied, including warranties of fitness for a particular purpose. SimPure
®
liability hereunder shall not exceed the cost of the product. Under no
circumstances will SimPure
®
be liable for any incidental or consequential
damages or for any other loss, damage or expense of any kind, including loss of
use, arising in connection with the installation or use or inability to use the
covered items. These warranties are governed by the laws of the state of
Washington, USA, and may change at any time without notice.
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