Pocket Printer A6
User’s Guide
SiPix Technical Support
www.sipix.com/support
16
Troubleshooting: Infrared Port Communications
There are a number of factors that affect IR communication; we've listed them
below. But it's important to remember that not all computers are identical when it
comes to the configuration and setup, especially where the BIOS is concerned.
For that reason, we encourage you to contact the manufacturer with questions
specific to the system you are using. Bottom line: make sure that you are using
updated, accurate information relative to your hardware /software configuration.
System BIOS/IR Port is not enabled:
Refer to the documentation that was
provided with your system to access the system BIOS. Find the Infrared Data
Port, and ensure that this port is not disabled. If you are given a choice for the
COM port, you should select COM 4; if you are given a choice for Infrared Mode,
you should select FAST IR. Save any changes that you have made, and restart
your system.
Infrared communication function is not enabled:
Your computer's IR port
may not be enabled. Ensure that the Infrared communication function is enabled.
The Control Panel should have an Icon for Infrared; double click the Icon.
Looking under the OPTIONS tab, ensure that the Enable Infrared Communications
option is checked. Select the APPLY button, if you've made any changes.
Infrared Port is not visible in the Device Manager:
Check to ensure that the
Infrared Port is visible in the Device Manager, and that there are no exclamation
points (!) or Xs (x) next to the name. To access the Device Manager, right-click
on MY COMPUTER, select PROPERTIES, and select the Device Manager Tab.
IR Discovery: Printer is not listed:
Check to ensure that the Printer is
recognized as being within range. The Control Panel should have an Icon for
Infrared. Double click that Icon, and find the Status Tab. If the printer is turned
on and located within IR Range, it will be listed as "Compact Printer v2.14" under
Available Devices within range.
Summary of Contents for POCKET PRINTER A6
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