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their Touchtone phone to send a call to any
other phone, inside or outside their business,
including a wireless phones.
User Action Required to Activate or Use
While in a call with the party to be transferred:
Press the switch hook or flash button on the
phone to place the party on hold
Listen for three short tones followed by dial
tone
Dial the number to which you will transfer the
caller
Stay on the line until the called number
answers
Announce the call
Press the switch hook or flash button adding
the held party to the call
Hang up to connect the two parties and
transfer the call
Note: You can hook flash while the 3
rd
party is
ringing to start an early conference. Then hang
up to complete the transfer without waiting for
the 3
rd
party to answer first.
Expected Call and Network Behavior
When the user presses the switch hook or flash
button, the transferee is placed on hold. When
the user successfully dials the transfer number
and the party answers the transferee can be
added to the call by pressing the switch hook
or flash button creating a three-way
conference. When the user hangs up the
phone the transferee and the called party
remain in a call.
User Action Required to Deactivate or End
Not applicable.
5.2.9.
Unattended or “Blind” Call Transfer
Service
Description
Unattended or “Blind” Call Transfer lets a
customer use their Touchtone phone to send a
call to any other phone, inside or outside their
business, including a wireless phones.
User Action Required to Activate or Use
While in a call with the party to be transferred:
Press the switch hook or flash button on the
phone to place the party on hold
Enter *__
