DRAFT
© 2003 - 2005 Sipura Technology, Inc
Proprietary (See Copyright Notice on Page 2)
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Note: The Link LED will blink on transmit and receive (TX/RX) of packets. The LED will display solid off if
no link is available. The LED will display solid on if link is up but no TX/RX activity is present.
Syslog and Debug Server Records
The SPA supports detailed logging of all activities for further debugging. The debug information may be
sent to a configured Syslog server. Via the configuration parameters, the SPA allows some settings to
select which type of activity/events should be logged – for instance, a debug level setting.
17 Troubleshooting
Phone does not “turn on” or “boot up”.
If the phone does not turn-on or boot-up, please execute the following steps
Step 1 - Check all the connections into the phone (5 Volt Power supply, RJ 45 Ethernet connection, and
Handset cord.)
Step 2 - Check the Wall socket and confirm that AC power is available. Try plugging another electrical
device into the socket to confirm power.
Step 3 - Contact Network Administrator or Service Provider. Tell them that the phone does not boot up
and that all the connections including the AC have been checked. Please have the Model: SPA 841,
Serial Number and telephone number ready for the support personnel. The Serial number is printed on
the bottom of the phone.
Phone will not make or receive calls.
If the phone will not make or receive calls, please execute the following steps.
Step 1 - Please press “i” button, then “11”, then “2”. This will provide the registration information for
Extension 1 of the phone. The screen should display “E1 Registered” and other information in the format
provided below. There may be a problem and the screen will display “Not Registered”.
