DRAFT
© 2003 - 2005 Sipura Technology, Inc
Proprietary (See Copyright Notice on Page 2)
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Step 2 – Write down if the phone is “Registered” or “Not Registered”. To exit from this menu option, press
the “i”.
Step 3 – Get the Current IP Address of the phone. To get the Current IP Address, please press "i", "9",
“2”. The phone will display the Current IP Address and please write it down. To exit from this menu
option, press the “i” button.
Step 4 - Contact the network administrator or service provider. Please have the Model: SPA 841, Serial
Number, telephone number, Current IP Address and Registration Status (Registered, Not Registered)
ready for the support personnel. The Serial number is printed on the bottom of the phone.
Calls with Poor Voice Quality.
The source of this issue often is one of two sources:
•
The phone or call controller may have be configured improperly.
•
The transport network has performance issues.
Please try to gather the following information
Step 1 - Identify when and where the issue occurred. Please look at the Redial List (calls that the user
made) by pressing “i”, “3”, “1” and write down the calls that were affected. Then look at the Answered
Calls by pressing “i”, “3”, “2” and write down the calls that were affected.
Step 2 - Identify the type of voice quality issue i.e. part of conversations dropped out or were lost,
excessive echo, unclear or garbled speech, one way conversation, low volume
E1 Registered
Last Reg: 08:33 1/3
Next Reg in: 13s
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