DRAFT
© 2003 - 2005 Sipura Technology, Inc
Proprietary (See Copyright Notice on Page 2)
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Step 3 – Get the Current IP Address of the phone. To get the Current IP Address, please press "i", "9",
“2”. The phone will display the Current IP Address and please write it down. To exit from this menu
option, press the “i” button.
Step 4 - Contact the network administrator or service provider. Be prepared to provide the call log
information and the voice quality issue type. Additionally, please have the Model: SPA 841, Serial
Number, telephone number, Current IP Address and Registration Status (Registered, Not Registered)
ready for the support personnel. The Serial number is printed on the bottom of the phone.
18 Customer Support Methods
For support on the SPA-841 IP Telephone, please use the following methods:
First, contact the VAR dealer from whom you purchased your phone(s). Authorized service providers and
VAR dealers may access the Sipura web site at http://www.sipura.com/support/index.htm. This site
contains FAQs and other technical documentation and soft tools for supporting the Sipura IP Telephone
and other products.
Please see the SPA-841 User Guide for information about the configuration and settings that a typical
end user will encounter. The SPA-841 User Guide can be found on the Sipura Technology web site.
http://www.sipura.com/support
Service Provider Support:
Service providers may contact Sipura Technology and receive direct support by sending e-mail to
support@sipura.com.
19 Care for the SPA-841 Phone
Do not expose the phone to heat, sun, cold, water.
The SPA-8421 phone is an electronic device and should not be exposed to heat, sun, cold or water. A
rule of thumb is that if its too hot or cold for you to be comfortable, its not a good place for the phone
either. Do not expose the phone to water, as this will create a shock hazard.
Cleaning the phone
To clean the phone, please use a lightly moistened paper towel. Do not spray or pour cleaning solution
directly onto the phone.
