Sipura Technology SPA-841, Administration Manual

Page 1: ...DRAFT 2003 2005 Sipura Technology Inc Proprietary See Copyright Notice on Page 2 1 Sipura Technology Inc SPA 841 Administration Guide January 2005 Version 0 9 DRAFT...

Page 2: ...k service and application requirements and should be regarded as a guide to assist you in forming your own opinions and decision regarding your particular situation As well Sipura Technology reserves...

Page 3: ...ATURES 11 Selecting Audio I O Device and Line 11 Making Calls 12 Answering Calls 12 Ending Calls 12 Hold and Resume 12 Call Waiting 13 3 way Conference 13 Attended Call Transfer 13 Blind Call Transfer...

Page 4: ...g Services 28 6 VOICE AND SIGNALING FEATURES 29 SIP Proxy Dynamic Redundancy 29 Re registration with Primary SIP Proxy Server 29 Codec Name Assignment 29 Voice Algorithms 29 G 711 A law and m law 29 G...

Page 5: ...eal Time Control Protocol RFC 1889 33 SRTP Secure Real Time Control Protocol RFC XXXX 33 8 CONFIGURING AND PROVISIONING OVERVIEW 33 9 WEB INTERFACE ADMINISTRATION AND SECURITY 34 Web Interface Convent...

Page 6: ...71 Call Statistics and Reporting 71 Report Generation and Event Logging 72 Error and Log Reporting 72 Syslog and Debug Server Records 73 17 TROUBLESHOOTING 73 Phone does not turn on or boot up 73 Phon...

Page 7: ...00 4 3 1997 EN 61000 4 4 1995 EN 61000 4 5 1995 EN 61000 4 6 1996 EN 61000 4 8 1994 EN 61000 4 11 1994 EN 61000 3 2 2001 EN 61000 3 3 1995 EN 55022 1998 Class B Modifications to this product not autho...

Page 8: ...lines of operation and a pixel based display Figure 1 1 shows an illustration of the phone Figure 1 1 SPA 841 Sipura IP Phone SPA 841 Hardware Features 128x48 pixel based monochrome LCD display Four L...

Page 9: ...ew or change some of the phone settings User can navigate through a menu by using the UP DOWN keys and then press one of the soft key choices to select the highlighted item Pressing the right SoftKey...

Page 10: ...system An extension can be uniquely identified with a User ID like a phone number that is unique within the VSP Up to 4 extensions can be configured in the SPA 841 which we will refer to as Ext 1 Ext...

Page 11: ...i o devices available a Handset b Built in microphone and speaker and c External microphone and headset The speaker is also used for ringing For convenience we shall simply refer to b as the speaker...

Page 12: ...s selected after dialing In particular explicit dialing before audio device is selected is known as on hook dialing By selecting an audio device before dialing you also indirectly select a call appear...

Page 13: ...will appear Pressing this soft key will hold the active call and start new dial tone on the next available call appearance You then dial the 3rd party that you want to conference with When the 3rd par...

Page 14: ...peer is the transferee to start a new dial tone i e you must have a spare call appearance Then enter 98 the phone will prompt the user to enter the transfer target number Enter the number to complete...

Page 15: ...s Any call appearances on a shared extension is a shared call appearance At any given time each station sharing a call appearance can monitor the state of the call appearance A station can select a sh...

Page 16: ...on this call appearance The Line Key LED supports 4 colors Red r Green g Amber a and Off o The SPA 841 has 4 built in blinking patterns defined No Blink nb Steady on or off Slow Blink sb 500ms on 500m...

Page 17: ...caller sends a Caller Hello message base64 encoded and embedded in the message body of a SIP INFO request to the called party with the following information Message ID 4B Version and flags 4B SSRC of...

Page 18: ...vice provider who acts as the CA of the MC The 1024 bit public key of the CA signing the MC must also be provisioned to each subscriber The CA public key is used by the SPA to verify the MC received f...

Page 19: ...75TuTjj13qvYs SRTP Private Key b DWc96X4YQraCnYzl5en1CIUhVQQqrvcr6Qd 8R52IEvJjOw e Klm4XiiFEPaKmU8UbooxKG36SEdKus p0AQ 5 Memory Features and other User Accessible Settings Call Logs There are 3 call l...

Page 20: ...2 14089991234 10 12 01 12p On E1 name not available Personal Directory A directory entry consists of the following information Name Phone number or SIP URL Ring Tone Up to 100 entries can be stored i...

Page 21: ...half rectangle When entering digits during numeric mode just enter the corresponding digits from the key pad When entering letters or symbols during alphanumeric mode the phone will show a template of...

Page 22: ...reen User can scroll down to select one of the suggested entries To dial a speed dial dial the corresponding single digit like a 1 digit phone number The user can enter after the speed dial number but...

Page 23: ...with the current time information If the header is present the SPA will use it to update its current time Manual Setup SPA 841 also allows the user to manually enter the current time and date from the...

Page 24: ...date if day is negative If day is 1 it means the weekday on or before the end of the month in other words the last occurrence of weekday in that month Optional values inside are assumed to be 0 if the...

Page 25: ...ed Ringer Volume on the speaker Speaker Handset Headset To adjust the volume press the VOL key to invoke the volume adjustment screen Then use the UP DOWN keys to increase or decrease the volume The k...

Page 26: ...ringtone 1 from the phone set the path to delete such as http phone ip addr ringtone1 delete The link is case sensitive Notes For User Ring Tone 1 and 2 the cadence is fixed with the on time equals t...

Page 27: ...next outbound call on this call appearance only Do Not Disturb 78 Apply to all extensions Cancel Do Not Disturb 79 Apply to all extensions Block Anonymous Calls Apply to all extensions Cancel Block An...

Page 28: ...ll cause the next outbound call target number prepended by the corresponding star code Disabling Services Services handled locally by the phone can be disabled by the administrator in one or two ways...

Page 29: ...n a SRV record which contains a list of SIP proxy servers for the domain with their host names priority listening ports etc The SPA shall try to contact the list of hosts in the order of their stated...

Page 30: ...In band Out of Band RFC 2833 SIP INFO The SPA may relay DTMF digits as out of band events to preserve the fidelity of the digits This can enhance the reliability of DTMF transmission required by many...

Page 31: ...and comfort noise generation is activated This is accomplished by removing and not transmitting the natural silence that occurs in normal 2 way connection the IP bandwidth is used only when someone is...

Page 32: ...ess port The private address port of the device the external address port selected by the NAT to send the packet and the external destination address port of the packet form a NAT Mapping The mapping...

Page 33: ...T mappings by sending keep alive packets Since the mapping is only alive for short period the SPA continues to send periodic keep alive packets through the mapping to extend its validity as necessary...

Page 34: ...t the IP address of the SPA to use the administrator privilege use URL http IP_Address_Of_SPA admin Version 1 0 of the SPA supports Internet Explorer 5 5 and above and Netscape 7 0 and above The web c...

Page 35: ...een made on the web pages Web Interface Basic and Advanced Views The web configuration interface provides a Basic and an Advanced view from which the various configuration parameters can be accessed T...

Page 36: ...s Proxy which exists for Extensions 1 2 3 and 4 In a profile a n must be appended to the parameter to make it unambiguous In this example n 1 2 3 4 for Proxy 1 Proxy 2 Proxy 3 and Proxy 4 respectively...

Page 37: ...offi 3 oni 4 offi 4 oni 5 offi 5 oni 6 offi 6 and is known as a section oni j and offi j are the on off duration in seconds of a segment and i 1 or 2 and j 1 to 6 Di is the total duration of the sect...

Page 38: ...s 2 Frequency 1 350 Hz at 19 dBm Frequency 2 440 Hz at 19 dBm Number of Cadence Sections 2 Cadence Section 1 Section Length 2s Number of Segments 1 Segment 1 On 0 1s Off 0 1s with Frequencies 1 and 2...

Page 39: ...network path url to download a ring tone data file from a server on the fly In this case the syntax of the field is w tftp hostname port path cadence id is the index of the desired cadence to play the...

Page 40: ...dy on Example 4 c a p ud u 1 1 1 1 1 9 Color is amber and blink with the pattern 100ms on 100ms off 100ms on 100ms off 100ms on 900ms off DirEntry A script that describes a directory entry Syntax n na...

Page 41: ...ateway The default gateway used by SPA when DHCP is disabled IP 0 0 0 0 Primary DNS DNS server used by SPA in addition to those supplied by DHCP server if DHCP is enabled See DNS Server Order for more...

Page 42: ...ncs configuration profile from configuration server whenever the SPA resets Bool yes Resync Random Delay Spread interval for resync requests Time0 2 Resync Periodic Resyncs configuration profile perio...

Page 43: ...provisioning discussion section License Keys Premium features license keys The key need only be entered once write only parameter String empty SIP Parameters SIP Parameters Parameter Name Description...

Page 44: ...1 1 Time0 30 Reg Min Expires Minimum registration expiration time allowed from the proxy in the Expires header or as a Contact header parameter If proxy returns something less this value then the mini...

Page 45: ...efined by RFC 261 if Use Compact Header parameter is set to yes 4 During an active connection the SPA can be programmed to send out compound RTCP packet on the connection Each compound RTP packet exce...

Page 46: ...ad types SPA identifies the codec by the configured codec names Comparison is case insensitive NAT Support Parameters Parameter Name Description Type Default Handle VIA received If set to yes the SPA...

Page 47: ...ress an nat mapped port Ext IP If this parameter is specified the SPA will assume this IP address when generating SIP messages and SDP if NAT Mapping is enabled for that Line However results of STUN a...

Page 48: ...Script 480 10 620 0 10 125 1 25 1 2 Ring Back Tone Played for an outbound call when the far end is ringing ToneScript 440 19 480 19 2 4 1 2 Confirm Tone This should be a brief tone to notify the user...

Page 49: ...l Timer Values sec Parameter Name Description Type Default Reorder Delay Delay after far end hangs up before reorder tone is played 0 plays immediately inf never plays Range 0 255 sec Time0 5 Call Bac...

Page 50: ...anonymous calls ActCode 87 DND Act Code Enable Do Not Disturb ActCode 78 DND Deact Code Disable Do Not Disturb ActCode 79 Secure All Call Act Code Make all outbound calls secure ActCode 16 Secure No C...

Page 51: ...ss features like call forward 72 or BLock Caller ID 67 Notes The codes should not conflict with any of the other vertical service codes internally processed by the SPA You can empty the corresponding...

Page 52: ...dec that can be used for the associated call ActCode 0272624 Prefer G726r32 Code Dialing code will make this codec the preferred codec for the associated call ActCode 0172632 Force G726r32 Code Dialin...

Page 53: ...t can be setup each line should contain less than 32 characters A newline character n must be inserted between the 2 lines and escaped with 0a For example Super 0aTelecom Str32 Line Key n n 1 4 Parame...

Page 54: ...t is progressing Not applicable if the call appearance is not shared Leaving this entry blank indicates the default value of c r p d LedScript Remote Ringing LED pattern during the Remote Ringing stat...

Page 55: ...script for Ring 3 RingScript n Classic 3 w 3 c 3 Ring 4 Ring tone script for Ring 4 RingScript n Classic 4 w 3 c 4 Ring 5 Ring tone script for Ring 5 RingScript n Simple 1 w 2 c 1 Ring 6 Ring tone sc...

Page 56: ...Value TOS DiffServ field value in UDP IP Packets carrying a SIP Message Byte 0xb8 RTP TOS DiffServ Value TOS DiffServ field value in UDP IP Packets carrying a RTP data Byte 0xb8 Network Jitter Level...

Page 57: ...Enable periodic registration with the Proxy This parameter is ignored if Proxy is not specified Bool Yes Make Call Without Reg Allow making outbound calls without successful dynamic registration by th...

Page 58: ...address and port must not be 0 Audio Settings Parameter Name Description Type Default Preferred Codec Select a preferred codec for all calls However the actual codec used in a call still depends on t...

Page 59: ...important to disable the use of G 729a in order to guarantee the support of 2 simultaneous G 723 G 726 codec Dial Plan Parameter Name Description Type Default DIAL PLAN Per line dial plan script DialP...

Page 60: ...eed Dial 7 Target phone number or URL assigned to speed dial 7 Phone Speed Dial 8 Target phone number or URL assigned to speed dial 8 Phone Speed Dial 9 Target phone number or URL assigned to speed di...

Page 61: ...es Received Total number of RTP bytes received SIP Messages Sent Total number of SIP messages sent including retransmissions SIP Messages Recv Total number of SIP messages received including retransmi...

Page 62: ...ize and time stamp of the tone 11 Dial Plan The SPA allows each extension to be configured with a distinct dial plan The dial plan specifies how to interpret digit sequences dialed by the user and how...

Page 63: ...events triggers the SPA to either accept the user dialed sequence and transmit it to initiate a call or else reject it as invalid The terminating events are No candidate sequences remain the number i...

Page 64: ...he long and short interdigit timers can be changed in the dial plan affecting a specific line by preceding the entire plan with the following syntax Long interdigit timer L delay value Short interdigi...

Page 65: ...ating the call 9 1 xxx xxxxxxx 8 1212 xxxxxxx The following allows only placing international calls 011 call with an arbitrary number of digits past a required 5 digit minimum and also allows calling...

Page 66: ...ly thereafter Remote upgrade is also achieved via TFTP HTTP or HTTPS General purpose parameters are provided as an additional aid to service providers in managing the provisioning process These parame...

Page 67: ...ile can be generated from the SPC tool with the following command line invocation spc exe sample profile sample txt The sample txt can then be edited as appropriate for the administrator s network and...

Page 68: ...e second step provisioning proper manages the SPA841 under normal provisioned conditions configuring all pertinent parameters for normal operation unique to each device Pre Provisioning New units need...

Page 69: ...ng progress indication To initiate a remotely provisioned upgrade program the URL of the firmware BIN file into the Upgrade_Rule parameter The SPA841 will respond by downloading the file and performin...

Page 70: ...Resynch The web interface of the SPA supports several functions through special URLs Upgrade Reboot and Resync Administrator privilege is needed for these functions Upgrade URL Through upgrade URL the...

Page 71: ...ytes Sent Total number of broadcast bytes sent Broadcast Bytes Recv Total number of broadcast bytes received and processed Broadcast Packets Dropped Total number of broadcast packets received but not...

Page 72: ...Trip Delay Network round trip delay ms available if the peer supports RTCP Packets Lost Total number of packets lost Packet Error Number of RTP packets received that are invalid Mapped RTP Port NAT ma...

Page 73: ...ck all the connections into the phone 5 Volt Power supply RJ 45 Ethernet connection and Handset cord Step 2 Check the Wall socket and confirm that AC power is available Try plugging another electrical...

Page 74: ...onnel The Serial number is printed on the bottom of the phone Calls with Poor Voice Quality The source of this issue often is one of two sources The phone or call controller may have be configured imp...

Page 75: ...R dealers may access the Sipura web site at http www sipura com support index htm This site contains FAQs and other technical documentation and soft tools for supporting the Sipura IP Telephone and ot...

Page 76: ...y DSL Digital Subscriber Loop DSP Digital Signal Processor DTAS Data Terminal Alert Signal same as CAS DTMF Dual Tone Multiple Frequency FQDN Fully Qualified Domain Name GW Gateway ITU International T...

Page 77: ...be handled often with a recorded announcement Area Code A 3 digit code used in North America to identify a specific geographic telephone location The first digit can be any number between 2 and 9 The...

Page 78: ...pment ends and the customer s responsibilities begin Direct Inward Dialing DID Allows an incoming call to bypass the attendant and ring directly to an extension Available on most PBX systems and a fea...

Page 79: ...oicemail It performs the traffic cop function of telecommunications via automated management decisions Touchtone DTMF The tone recognized by a push button touchtone telephone Unified Messaging Platfor...