61 93 556 D3509
173
D3509
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201.01.02
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02
19.09.2008
7 Malfunctions
Sirona Dental Systems GmbH
Remote maintenance
Operating Instructions TENEO
The warning triangle automatically disappears as soon as the error state has
been eliminated. If it does not disappear, please inform your service engineer.
7.2
Remote maintenance
Functional description
With remote maintenance, you enable the staff of your dental depot or our
Customer Service Center, see "Contact data" [
, to connect to the PC of
your treatment center. The contents of your PC monitor are then transmitted
to the computer of the service specialist and remote access to your PC is
enabled.
Advantages
This offers you the following advantages:
z
Fast support through remote access
z
Remote diagnosis via readout of error codes
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Effective help during the application
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Fewer service calls by service engineers due to remote diagnosis
z
Shorter downtimes
Requirements
In order to utilize remote maintenance, your treatment center must be
connected to an external PC. In addition, the external PC must have internet
access.
Remote access to your external PC is established via remote access
software, which must be installed on your PC. Various different software
applications can be used for remote access. Please contact your service
engineer for more information. The exact procedure for establishing a remove
access connection is described in the user's manual pertaining to your remote
access software.
Safety aspects
During a remote access session, you as the customer can cancel the service
specialist's remote control rights at any time, thus blocking further remote
access. You thus always remain in control during remote access.
Extensive security and access protection functions protect your PC against
alterations, spying and manipulations. These options will vary depending on
the remote access software involved. In general, remote controlled access
can be monitored directly by the customer. By setting the access rights, you
as the customer can determine which activities service specialists will be
allowed to perform via remote access. All other functions which have not been
approved by you remain disabled for the service specialist.
If you have any further questions, please contact your dental depot or our
Customer Service Center; see "Contact data" [
.