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Troubleshooting
Troubleshooting Your Kiln
Warranty Work
All Skutt Kilns come with a Two Year Warranty
which covers parts and labor. All warranty claims
must be approved and serviced by an Authorized
Skutt Distributor. If there is not an Authorized Skutt
Representative in your area you may contact Skutt Kilns
directly for authorization, however, labor costs will not
be covered.
Non-Warranty Work
Once the warranty has expired, many Skutt Kiln owners
prefer to work on their own kilns to save money. We still recommend that you work closely with
a Skutt representative to insure the diagnosis and repair are correct and done safely. There are a
number of resources available to help you troubleshoot the problem efficiently and effectively.
Your Local Skutt Distributor
Your local Skutt Distributor should have a kiln repair technician on staff and replacement parts in
stock. This is the best place to start since the call is local and you can often pick up parts that same
day.
The Skutt Factory
Skutt has a well-trained staff at your disposal for technical support and information Monday through
Friday from 8:00 AM to 5:00 PM Pacific Time. We will be happy to assist you with installation
questions and troubleshooting of technical problems.
The Skutt Website
You also have a complete library of technical support
information at your fingertips on our web site. To
access this data, just go to
www.skutt.com
, and click on
the “Resources” tab in the top navigation bar. Here
you will find a whole library of documents on testing
procedures, repair instructions and diagnostic tips. You
can choose from PRINTED materials, VIDEO tutorials,
and a variety of INTERACTIVE tools to meet your
troubleshooting needs.
With some basic guidelines and a general understanding of how your kiln functions, it is possible to
safely diagnose and solve firing problems on your own. Just remember to be safe and ask for help
when you need it.
Error Codes
Error Codes are designed to protect your kiln and the ware inside your kiln
if there is a problem with the firing. In most cases when an error is triggered
the kiln will shutoff and display E followed by the Error Code that describes
the error that occurred. Non-critical errors will not stop the firing but they will
display a code to notify you of the problem.
The following tables describe the error codes, their probable cause, and rec-
ommended solutions. If you run across a code that is not listed or you need help explaining, please
give Skutt or your local distributor a call.