Sky Wireless Router, User Manual

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Page 2: ...e you begin 3 SET UP Connecting the microfilters 4 Turning on your Sky wireless router 6 Installing McAfee Security 7 McAfee do s and don ts 8 Going wireless 10 Setting up email 14 SKY BROADBAND See more get more 16 HELP Troubleshooting 17 Using equipment safely 20 Recycling 21 ...

Page 3: ...p it in the CD drive of your computer and it will take you through the set up process automatically This guide is designed to provide additional information should you need it It gives you technical details on set up and will help answer further any questions you may have Then look out for your Welcome brochure which should be with you shortly There you ll find everything you need to know to get t...

Page 4: ... IEEE 802 11b llb 802 11g OS Microsoft Windows 2000 XP or higher Apple Macintosh OS X v10 2 6 Jaguar or higher TCP IP network protocol installed Activated Sky Broadband line Get Set CD including McAfee Security Wireless networks settings card Power Adapter Y ellow Ethernet cable ill J _ i f Grey phone cable 3 x broadband 2 x clip on feet microfilters Before you start check the pack to make sure th...

Page 5: ...et up 3 Checked your computer meets the minimum requirements See page 2 4 Closed any open applications From here on your easy install CD will take you through the set up process automatically Now you are ready to insert the CD into the CD drive of your computer It should start straight away all you need to do is follow the simple instructions on the CD If the CD doesn t start on a PC go to My Comp...

Page 6: ...ilter into every phone socket with a device using the same number as your broadband connection Don t forget all of your Sky Sky or Sky HD boxes will need microfilters too a Unplug your Sky Sky Sky HD Box from the phone socket b Plug a microfilter into the phone socket and plug your Sky Sky Sky HD box phone cable in the microfilter 3 rr f f rilr1 Plug one end of the phone cable into the ADSL port o...

Page 7: ... the Ethernet cable icon for a Mac 8 I sky Check that the power wireless and internet lights are solid green this may take a few moments If the internet light is not solid green make sure you have received a letter confirming that your broadband connection is active Your wireless light will flash when you are using the wireless connection NOTE If you hove default dial up connections set up on your...

Page 8: ...d green The internet light should blink and then turn solid green Finally we ve provided two little feet for your Sky wireless router so you can stand it upright You can fit them so your router stands either vertically or horizontally it s up to you Simply slide them over the corners and clip them into the holes on the casing The lights 1 4 should be lit for any other computer connected to the Sky...

Page 9: ...ou ll find full details of all the benefits in your forthcoming Welcome brochure For PC and Mac Users the process is the same 1 If you don t currently have a security system on your computer we recommend you opt to install the appropriate software so select Yes on the screen when prompted 2 If you have an existing security software system but would prefer to install McAfee you will need to remove ...

Page 10: ...an be done by clicking on the upgrade icon in the top right hand corner of the McAfee Security Center You should check your McAfee Privacy Service cookie settings if the Reject all cookies setting is enabled this could prevent you from being able to access some websites If this is the case you can either individually select websites to accept cookies eBay for example or select a slightly lower sec...

Page 11: ...ing else Do not always automatically trust downloads or other online content They may contain hidden infections If you need more detail on how to use your new McAfee security software please visit McAfee s website www mcafeehelp com where you can access Frequently Asked Questions or start a free of charge live chat with one of their security technicians available to assist you 7 days a week 24 hou...

Page 12: ...your Welcome brochure Most new laptops are wirelessly enabled these days but if your laptop and or PC isn t wireless enabled you can purchase a Sky wireless adapter from Sky for 20 not available for Apple Mac computers Simply contact Sky Customer Services on 08705 515 515 selecting option 6 It comes with easy to use instructions and an installation CD so there is no need to worry about setting it ...

Page 13: ...oose WPA If your computer only supports WEP encryption see pages 12 13 to switch your Sky wireless router to WEP 3 Whether you are using the built in wireless capability you already have your own wireless adapter or the Sky wireless adapter you will need your personal wireless settings You will find these on a sticker underneath your box and also on a keep me handy card There are two settings SSID...

Page 14: ...will be selected as this is the default setting Select the WEP option instead the screen will automatically display WEP Security Encryption options below Leave Authentication Type as Automatic In the Encryption Strength drop down menu select 128 bit In the Passphrase box enter 8 characters letters and numbers and select Generate this will automatically generate a 26 character WEP Key for you Make ...

Page 15: ... this will be listed as SKY followed by 5 numbers e g SKY12345 Click on the Sky wireless router wireless network listed and select Connect As the Sky wireless router has now been set to WEP encryption a window will appear asking you to enter your WEP Key or Network Key before your PC will be connected Enter the WEP Key you created in Step 1 into the Network Key box a string of 26 letters and numbe...

Page 16: ...address e g john smith sky com in lowercase letters with no spaces and then click Next 5 Leave My incoming mail server is a POP3 server drop down box as POP3 6 In Incoming mail server enter pop sky com all lowercase no spaces 7 In Outgoing mail SMTP server enter smtp sky com all lowercase no spaces 8 In the Account name box enter the first part of your sky com email address everything before the s...

Page 17: ...ail account you can find this on the Welcome Letter 11 Click Continue 12 1n the Outgoing Mail Server box enter smtp sky com all lowercase no spaces 13 Leave the Use Authentication tick box Unchecked lit Username and Password boxes should be left empty 15 Click Continue 16 Check that the Account Summary lists the correct details for everything you have entered so far if not click Go Back 17 Click C...

Page 18: ...ull of information and easy to use go there every day and discover the latest news sports and entertainment To get to skybroadband com quickly we have given you a special icon on your desktop shown below So if you want to make the most of your Sky Broadband service just click and you re there Your Welcome brochure Don t forget to look out for your Welcome brochure to find out even more benefits of...

Page 19: ...nto it If this isn t the problem then please call Technical Support If your internet light isn t on Check your activation letter for the date your Sky Broadband service is due to go live Have you reached your Sky Broadband activation date If yes Have you got a microfilter plugged into the main phone socket and in the sockets of everything else in the house that uses the same phone number including...

Page 20: ...d more detailed help we have put a folder of help information on the desktop of your computer just look for the help icon at the bottom of the page All you need is Adobe Acrobat Reader which most computers come with if your computer hasn t got it simply go to http l www adobe com uk downloads and click on Adobe Reader 7 Don t worry it s free to download Contact Technical Support on 08706 005 630 i...

Page 21: ...e advanced settings link in the left hand menu This will open the properties window for the wireless connection Click on the middle Wireless Networks tab at the top of the window Check the box Use Windows to configure my wireless network settings then click OK Double click the Wireless Network Connection icon in the Network Connections window again This time the window should display the wireless ...

Page 22: ...y until you have properly connected all other leads Your Sky wireless router is intended for use in moderate climates Do not store your Sky wireless router in hot cold damp or dusty places Do not cover any ventilation slots Ensure the ventilation slots do not become impeded with items such as newspapers table cloths and curtains or similar items Do not place your Sky wireless router close to sourc...

Page 23: ... recycled By participating in the responsible recycling of this product you will be reducing the requirement for new raw materials and reducing the amount of material that would otherwise end up in landfill When you obtain a new similar product Sky may offer to take this one off you Alternatively you can take it to your local recycling centre Your retailer or local municipal authority can advise y...

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