20. CREDIT CARD HOSPITALITY QUICK GUIDE
AUTHORISATION
Press
MENU
and scroll down to select
HOSPITALITY MENU
followed
by
ENTER
key
Press 1 or Select
AUTHORISATION
and press
ENTER
(Select the merchant to transact with and press ENTER - FOR
MULTI-MERCHANT ONLY)
SELECT AUTH TYPE
will be displayed with three options as below:
1. CARD CHECK
2. INITIAL AUTH
3. TOP UP AUTH
1. CARD CHECK
Select
CARD CHECK
by pressing the corresponding number key
PRESENT/INSERT OR SWIPE CARD
with $0.00 will be displayed on
the screen, Swipe or Insert the customer’s credit card and enter
their PIN followed by
ENTER (PIN ENTRY ONLY)
upon completing
the transaction
DO INITIAL AUTH NOW? Y/N
will be displayed on
the screen Press
Enter
key to initiate auth or press
CLEAR
for N
O
OR
CONTACTLESS
Present or Tap the customer’s credit card
(For Contactless Only)
to
complete the transaction
OR
Prompt customer to select account type and press
ENTER (FOR
SIGNATURE ONLY)
Accepted or Declined receipt will be printed from terminal
OR
EMV CHIP CARD SIGNATURE TRANSACTION
Prompt customer to select account type and press
ENTER
Remove card from chip card reader at the end of the transaction
when
REMOVE CARD
prompt is displayed
Accepted or Declined receipt will be printed from terminal
OR
CARD NOT PRESENT TRANSACTION
Press
FUNC
at
PRESENT/INSERT OR SWIPE CARD
Key in the card number and press
ENTER
Key in the expiry date and press
ENTER
At
“CSC on Card Y/N”
prompt, Press Enter key to enter CSC code or
press
CLEAR
for
NO
If CLEAR key is pressed then Press the corresponding number key to
reason type to complete the transaction
If ENTER key is pressed then enter the CSC code followed by ENTER
key to complete the transaction
2. INITIAL AUTH
Select
INITIAL AUTH
by pressing the corresponding number key
Enter the purchase amount and press
ENTER
, Swipe or Insert the
customer’s credit card and enter their PIN followed by
ENTER (PIN
ENTRY ONLY)
OR
Prompt customer to select account type and press
ENTER (FOR
SIGNATURE ONLY)
Customer signs receipt
Check customer signature
Press
ENTER
to confirm signature, or
CLEAR
to void the transaction
OR
EMV CHIP CARD SIGNATURE TRANSACTION
Prompt customer to select account type and press
ENTER
Remove card from chip card reader at the end of the transaction
when
REMOVE CARD
prompt is displayed
Tear off the receipt and give it to the customer for signature
Verify the signature on the receipt with the signature on the back of
the card, if matches, press
ENTER
to accept the transaction or
CLEAR
to decline
OR
4
CARD NOT PRESENT TRANSACTION
Refer to the
CARD NOT PRESENT TRANSACTION
information under
AUTHORISATION
3. TOP-UP AUTH
Select
TOP-UP AUTH
by pressing the corresponding number key
Press
MENU
and scroll down to select
HOSPITALITY MENU
followed
by
ENTER
key and select
AUTHORISATION
and press number 3 to
select
TOP-UP AUTH
(Select the merchant to transact with and press ENTER - FOR
MULTI-MERCHANT ONLY)
Press corresponding number key to retrieve transaction
Enter required transaction details and press
ENTER
Press
ENTER
to confirm the required transaction or
CLEAR
to return
to previous screen
Enter the
Purchase Amount
followed by
ENTER
COMPLETION
Press
MENU
and scroll down to select
HOSPITALITY MENU
followed
by
ENTER
key
Press
2
or Select
COMPLETION
and Press
ENTER
SELECT COMPLETION
will be displayed with three options as below:
1. FINAL
2. PARTIAL
1. FINAL
To complete Pre-Auth transactions press the corresponding number
key to retrieve transaction
Enter the details of the required transaction followed by
ENTER
Press
ENTER
to confirm the required transaction or
CLEAR
to return
to previous screen
Key in the
Purchase Amount
followed by ENTER
2. PARTIAL
To complete partial amount for the Pre-Auth transaction
Press corresponding number key to retrieve transaction
Enter required transaction details and press
ENTER
Press
ENTER
to confirm the required transaction or
CLEAR
to return
to previous screen
Enter the
Purchase Amount
followed by
ENTER
UTIL
Press
MENU
and scroll down to select
HOSPITALITY MENU
followed
by
ENTER
key
Press 3 or Select
UTIL
and Press
ENTER
SELECT FUNCTION
will be displayed with three options as below
1. VOID
2. EXTRA CHARGES
3. CARD CHECK
1. VOID
Select
VOID
by pressing the corresponding number key
Press corresponding number key to retrieve transaction
Enter required transaction details and press
ENTER
Press
ENTER
to confirm the required transaction or
CLEAR
to return
to previous screen
Press Enter at
CANCEL? HOSPO AUTH
2. EXTRA CHARGES
Select
EXTRA CHARGES
by pressing the corresponding number key
Press corresponding number key to retrieve transaction
Enter required transaction details and press
ENTER
Press
ENTER
to confirm the required transaction or
CLEAR
to return
to previous screen
Enter the
Purchase Amount
followed by
ENTER
3. CARD CHECK
Refer to the
CARD CHECK
information under AUTHORISATION
