12 Troubleshooting
SMA Solar Technology AG
68
REDUCERBOX-BA-en-16
User Manual
"
Communication with
the Sunny Portal is not
possible. Error:
"
or
"
Upload failed. Error:
"
"
Network
error
"
(500)
Error in the Sunny Portal server.
Corrective measures:
• Repeat the process at a later time.
• If the error continues to persist, contact
the SMA Service Line.
(502)
The Sunny Portal server could not call up
another server required for the request.
Corrective measures:
• Check network settings.
(503)
Webservice is temporarily unavailable.
The Sunny Portal may be overloaded or is
currently down for maintenance.
Corrective measures:
• Repeat the process at a later time.
(504)
Gateway timeout. The Sunny Portal may be
overloaded or is currently down for
maintenance.
Corrective measures:
• Repeat the process at a later time.
"
Sunny Portal
is busy
"
(1312)
The Sunny Portal may be overloaded or is
currently down for maintenance.
Corrective measures:
• Wait until the Power Reducer Box
automatically repeats the process at a
later point in time.
"
Sunny Portal is
currently down for
maintenance.
"
−
−
The Sunny Portal is currently undergoing
maintenance work.
Corrective measures:
• Wait until the Power Reducer Box
automatically repeats the process at a
later point in time.
Message
Type
Code
Cause and corrective measures
