SMA Solar Technology AG
12 Troubleshooting
User Manual
REDUCERBOX-BA-en-16
69
12.4.2 Errors During Registration in Sunny Portal
Error messages that occur during registration are displayed on the user interface of the
Power Reducer Box on the "
Sunny Portal settings
" page.
Certain error messages will be displayed in connection with an error code.
Message
Code
Cause and corrective measures
"
Sunny Portal not
available.
"
−
The Sunny Portal may be down for maintenance.
Corrective measures:
• Repeat the process at a later time.
"
Device is
already
registered in another
plant.
"
−
The Power Reducer Box is already registered for a plant in
Sunny Portal.
Corrective measures:
• If desired, remove the Power Reducer Box from the
plant in Sunny Portal (see Section 10.1.2) and
reregister it (see Section 10.1.1).
"
The device cannot be
registered. Error code:
"
or
"
Error. Please contact
the service
department.
"
(1) … (46)
Internet error during sending and receiving.
Corrective measures:
• Contact the SMA Service Line.
(305)
The settings for the proxy server are not correct.
Corrective measures:
• Check the settings for the proxy server on the
"
Sunny Portal settings
" page.
(400)
Incorrect request of the Power Reducer Box.
Corrective measures:
• Contact the SMA Service Line.
(401)
The data requested from the Power Reducer Box is access-
protected.
Corrective measures:
• Contact the SMA Service Line.
(403)
Access denied.
Corrective measures:
• Contact the SMA Service Line.
