12 Troubleshooting
SMA Solar Technology AG
70
REDUCERBOX-BA-en-16
User Manual
"
The device cannot be
registered. Error code:
"
or
"
Error. Please contact
the service
department.
"
(404)
The Sunny Portal website can not be found.
Corrective measures:
• Check network settings.
The Sunny Portal server is not available.
Corrective measures:
• If the Sunny Portal server is not available for more that
8 hours, contact the SMA Service Line.
(405)
Transfer method of the Power Reducer Box is not allowed on
the Sunny Portal server.
Corrective measures:
• Contact the SMA Service Line.
(407)
Authentication of the proxy server is necessary.
Corrective measures:
• Check the network settings of the proxy server and
activate authentication on the "
Sunny Portal settings
"
page (see Section 10.1.1 "Registering the Power
Reducer Box in Sunny Portal", page 51).
(408)
Timeout during request. The Sunny Portal may be overloaded.
Corrective measures:
• Repeat the process at a later time.
(500)
Error in the Sunny Portal server.
Corrective measures:
• Repeat the process at a later time.
• If the error continues to persist, contact the
SMA Service Line.
(502)
The Sunny Portal server could not call up another server
required for the request.
Corrective measures:
• Check network settings.
Message
Code
Cause and corrective measures
