SMA Solar Technology AG
12 Troubleshooting
User Manual
REDUCERBOX-BA-en-16
71
"
The device cannot be
registered. Error code:
"
or
"
Error. Please contact
the service
department.
"
(503)
The Webservice of the Sunny Portal server is temporarily
unavailable. The Sunny Portal may be overloaded or is
currently down for maintenance.
Corrective measures:
• Repeat the process at a later time.
(504)
Gateway timeout. The Sunny Portal may be overloaded or is
currently down for maintenance.
Corrective measures:
• Repeat the process at a later time.
(1484)
Invalid operating parameter.
Corrective measures:
• Contact the SMA Service Line.
(1485)
Unknown firmware version.
Corrective measures:
• Contact the SMA Service Line.
(1312)
Error in Sunny Portal.
Corrective measures:
• Repeat the process at a later time.
• If the error continues to persist, contact the
SMA Service Line.
(1313)
Error during authentication.
Corrective measures:
• Contact the SMA Service Line.
"
No plants available in
Sunny Portal. Please
check operator e-mail
and/or password!
"
−
There are still no plants registered for the given user in
Sunny Portal.
Corrective measures:
• Register at least one Sunny WebBox in Sunny Portal.
Register the Power Reducer Box with the user name and
password given in Sunny Portal (see 10.1.1).
"
No plants available in
Sunny Portal.
"
−
There are still no plants registered for the given user in
Sunny Portal.
Corrective measures:
• Register at least one Sunny WebBox in Sunny Portal.
Message
Code
Cause and corrective measures