9 Service
SMA Solar Technology AG
36
STPS60-IA-xx-13
Installation Manual
9 Service
9.1 Troubleshooting and Repair
The information is organized in tables showing messages
appearing in the LCS-Tool, known as events. The tables
contain descriptions of events as well as explanations of
which actions to take when an event occurs.
A list with battery events can be viewed on request at the
battery manufacturer.
Grid-Related Events
Event type
Indicates whether the event is of the grid, DC, internal or fail safe category.
ID
The specific event ID.
Display
Status message shown on the display
Description
Description of the event.
Measure
Description of which action to take prior to contacting any other parties.
DNO
If the prescribed action has not identified the malfunction, contact the distribution grid operator for
further assistance.
SMA Service Line
If the prescribed action has not identified the malfunction, contact Service for further assistance
(see Section 12 “Contact”, page 52).
DC
If the prescribed action has not identified the malfunction, contact the battery manufacturer for
further assistance.
ID
Display
Description
Measure
DN
O
SMA Se
rvice Lin
e
DC
1-6
Grid
undervoltage
Grid voltage too low.
Check voltage and AC
installation. If the voltage is zero,
check the fuses.
x
-
-
7-9
10 min. mean
grid voltage
Grid voltage average too high
for ten minutes.
Check that the installation is
correct in accordance with the
installation manual. If so, request
a new grid code file with
increased voltage limit or reactive
power for voltage suppression.
x
-
-
10-15
Grid
overvoltage
Grid voltage too high.
Check voltage and AC
installation.
x
-
-
16-18
Instantaneousl
y high grid
voltage
The inverter has detected a
voltage peak on the utility grid.
Check voltage and AC
installation.
x
-
-
19-21
Grid
frequency too
low
Grid frequency too low.
Check power frequency.
x
-
-
