20
F
REQUENTLY
A
SKED
Q
UESTIONS
Can I use any treats in
the Pet Tutor
®
?
The Pet Tutor
®
is set to automatically adapt to many shapes and sizes. However,
when the food is too soft or wet, it can stick together and form lumps too large to go
through the opening. Do not use wet food (canned or raw). For best results use dry
kibble or a mixture of kibble and other semi moist treats.
How many treats will
the Pet Tutor
®
dispense?
The number of treats dispensed at once may vary with the size of treats. With larger
size treats (up to 3/4 of an inch in diameter) only one will go through most of the
time. With very small treats (like puppy food), more treats are likely to be dispensed
per cycle.
Does the unit jam?
Pet Tutor
®
was designed to be very resistant to jamming. In hundreds of thousands
of cycles, with a typical size kibble, the feeder has not jammed.
I have multiple pets,
can I still use the Pet
Tutor
®
?
We highly recommend that you use the Pet Tutor
®
for only one animal at a time. If
you have multiple pets, you will need to separate them. If you have one Pet Tutor
®
per animal however, you will be able to train multiple pets at once. You may for
instance reward all of them at once for staying on their place mat. Note: if you have
pets with food guarding tendencies, keep them separate from the others.
My remote light is not
coming on when I press
the button.
Make sure that your remote is fully charged. If so, your remote might have gone to
sleep to save the battery.
Why is my remote
flashing red?
When the feeder is empty or not responding, the remote will flash a red light. Go
check the feeder.
How long will the
remote run once fully
charged?
When on continuously, the remote will last 8-9 hours.
How long will the
feeder run on
batteries?
With factory default settings, typical 2 D cell batteries will run the unit about 40
hopper loads of treats.
How far can I be with
the remote and still
operate the feeder?
The distance will vary according to the conditions (indoors, outdoors, mounted on
the crate or on the floor) and can vary between 50- 100 ft. Barriers such as walls or
metallic surfaces will decrease the distance.
What is the capacity of
the feeder?
The feeder can hold up to 5 cups of food.
What if my pet wants to
chew the unit?
The unit can be used in a number of ways to prevent chewing including: hanging,
setting on a counter to dispense on the floor or use the chase feed option to
dispense away from the unit. You can also reverse mount the unit and keep it inside
a crate while your pet is loose in the house.
What material is the
unit made from?
The plastic in contact with food is made of a strong polycarbonate material which is
food safe. The feeder tube and the brushes are dishwasher safe. The interior food
slide and the handle are stainless steel.