Projector
Power light
Projector
Service light
ECP light
Ready light
Projected
image
Touch and
pen control
Status and related
troubleshooting
Solid green
Off
Solid green
Solid amber
N/A
None
The interactive whiteboard’s
controller module is starting up.
If this process takes longer than 10
seconds, see
Solid green
Off
Solid green
Flashing
amber
N/A
N/A
The interactive whiteboard’s
controller module is ready to receive a
firmware update or is applying a
firmware update.
If the Ready light flashes amber but
no firmware update appears on the
screen, see
Error statuses
Solid green
Off
Solid green
Solid green
Incorrect
Full control
There’s an issue with the projected
image.
See
Solid green
Off
Solid green
Solid green
Correct
None
There’s an issue with the interactive
whiteboard.
See
Solid green
Off
Solid green
Flashing green
Correct
Touch only
SMART Product Drivers isn’t
installed or running correctly on the
connected computer.
Solid green
Off
Solid green
Off
OR
Solid red
N/A
None
There’s an issue with the connections
between the interactive whiteboard
and the other components of the
system.
See
Solid green
Off
Off
Off
OR
Solid red
N/A
N/A
The ECP isn’t receiving power.
See
Solid amber
Flashing red
N/A
N/A
None
N/A
There’s an issue with the projector
lamp.
See
Off
Flashing red
Flashing green
and amber
Off
None
None
The projector’s operating temperature
has been exceeded.
See
The “Projector Overheated”, “Fan
Failure” or “Color Wheel Failure”
message appears
Off
Solid red
N/A
N/A
None
N/A
There’s an issue with the projector’s
fan or color wheel.
See
The “Projector Overheated”, “Fan
Failure” or “Color Wheel Failure”
message appears
Off
Off
Off
Off
None
None
The projector power cable isn’t
properly connected.
OR
There’s an issue with the mains
power supply (for example, the circuit
breaker is off).
C H A P T E R 6
Troubleshooting your interactive whiteboard system
42