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Troubleshooting guide for 

the SMART Board™ 6052i 

interactive display 

Use the following table to find troubleshooting topics related to your issue.

Other troubleshooting resources

NEC Multisync S521 User’s Manual

 

SMART Board 6052i Interactive Display Installation and User’s Guide

 

Issue

Troubleshooting topics

You don’t know how to set up your 
interactive display.

See 

Setting up your interactive display

 

on page 3.

You can’t see your computer desktop on 
your interactive display.

See 

Resolving blank-screen issues

 on 

page 4.

Your interactive display image is low 
quality.

See 

Resolving low quality image issues

 

on page 5.

You don’t have touch interactivity with 
your interactive display.

See 

Resolving touch interactivity issues

 

on page 6.

You can’t draw with digital ink.

See 

Resolving digital ink issues

 on 

page 9.

Your digital ink is low quality or 
inconsistent.

See 

Resolving digital ink quality issues

 

on page 10.

You don’t hear sound when you play a 
video or sound file on your interactive 
display.

See 

Resolving sound issues with 

external speakers attached

 on page 11.

IMPORTANT

There are no built-in speakers on your interactive display. You must connect 
external speakers to have sound.

Summary of Contents for 6052i

Page 1: ...blank screen issues on page 4 Your interactive display image is low quality See Resolving low quality image issues on page 5 You don t have touch interactivity with your interactive display See Resolv...

Page 2: ...isplay port 10 Video out BNC 4 HDMI 11 DVD HD RCA 5 DVI in DVI D 12 S Video in 6 VGA in 13 Audio in 1 2 3 7 RGB HV in 14 Audio out Cameras Touch connection panel behind the interactive display Control...

Page 3: ...0 connector on your computer NOTE USB 1 1 connections result in reduced performance 3 Connect the supplied power cable from the AC connector in your interactive display s bottom terminal panel see pa...

Page 4: ...le to a power connector see page 3 The main power switch is turned off Turn on the main power switch on the terminal panel see page 2 The display status light in the wireless remote control sensor scr...

Page 5: ...fill your interactive display Your computer s video resolution settings don t match your display s native resolution Change your computer s screen resolution to the recommendations in the NEC Multisyn...

Page 6: ...rce Ensure you have complete connections see page 3 Your touch connection panel is unresponsive Disconnect the power supply for the touch connection panel for five seconds and then reconnect it Your S...

Page 7: ...e interfering with the cameras Close any blinds and shades or dim all halogen and LED lights Touch interactivity is slow or sluggish Your computer doesn t meet requirements Upgrade your computer or re...

Page 8: ...nitializing Don t touch your panel until initializing is complete Green OR Alternating green and orange Green Touch connection panel is functioning within normal parameters None Flashing green Green N...

Page 9: ...memory loss do not disconnect the cable Red Flashing orange Corrupted firmware Run the SMART Firmware Upgrade Wizard Off Flashing orange Computer is in Standby mode Turn on the computer Symptom Possib...

Page 10: ...iented properly The pencil nib is worn Replace the pencil nib Either the SMART Board diagnostics window or SMART Board control panel is open Close the SMART Board diagnostics window and the SMART Boar...

Page 11: ...active display s audio in connector OR If you use an HDMI connection instead of a VGA cable to connect your computer and your interactive display you don t need an independent audio connection If you...

Page 12: ...contact your local reseller before contacting SMART Technical Support Your local reseller can resolve most issues without delay NOTE To locate your local reseller visit www smarttech com Where To Buy...

Page 13: ...dress SMART Technologies 3636 Research Road NW Calgary AB T2L 1Y1 CANADA Switchboard 1 403 228 5940 or Toll Free 1 866 518 6791 U S Canada Fax 1 403 228 2500 E mail info smarttech com 2010 SMART Techn...

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