background image

12 |

TROUBLESHOOTING GUIDE FOR THE SMART BOARD 6052I  INTERACTIVE 
DISPLAY

Customer support

Online information and support

Visit 

www.smarttech.com/support

 to view and download user’s guides, how-to and 

troubleshooting articles, software and more.

Training

Visit 

www.smarttech.com/trainingcenter

 for training materials and information about 

our training services.

Technical support

If you experience difficulty with your SMART product, please contact your local 
reseller before contacting SMART Technical Support. Your local reseller can resolve 
most issues without delay.

NOTE

To locate your local reseller, visit 

www.smarttech.com/Where+To+Buy

.

All SMART products include online, telephone, fax and e-mail support:

Shipping and repair status

Contact SMART’s Return of Merchandise Authorization (RMA) group, Option 4, 
+1.866.518.6791, for shipping damage, missing part and repair status issues.

Online

www.smarttech.com/contactsupport

 

Telephone

+1.403.228.5940 or
Toll Free 1.866.518.6791 (U.S./Canada)
(Monday to Friday, 5 a.m. – 6 p.m. Mountain Time)

Fax

+1.403.806.1256

E-mail

support@smarttech.com

 

Summary of Contents for 6052i

Page 1: ...blank screen issues on page 4 Your interactive display image is low quality See Resolving low quality image issues on page 5 You don t have touch interactivity with your interactive display See Resolv...

Page 2: ...isplay port 10 Video out BNC 4 HDMI 11 DVD HD RCA 5 DVI in DVI D 12 S Video in 6 VGA in 13 Audio in 1 2 3 7 RGB HV in 14 Audio out Cameras Touch connection panel behind the interactive display Control...

Page 3: ...0 connector on your computer NOTE USB 1 1 connections result in reduced performance 3 Connect the supplied power cable from the AC connector in your interactive display s bottom terminal panel see pa...

Page 4: ...le to a power connector see page 3 The main power switch is turned off Turn on the main power switch on the terminal panel see page 2 The display status light in the wireless remote control sensor scr...

Page 5: ...fill your interactive display Your computer s video resolution settings don t match your display s native resolution Change your computer s screen resolution to the recommendations in the NEC Multisyn...

Page 6: ...rce Ensure you have complete connections see page 3 Your touch connection panel is unresponsive Disconnect the power supply for the touch connection panel for five seconds and then reconnect it Your S...

Page 7: ...e interfering with the cameras Close any blinds and shades or dim all halogen and LED lights Touch interactivity is slow or sluggish Your computer doesn t meet requirements Upgrade your computer or re...

Page 8: ...nitializing Don t touch your panel until initializing is complete Green OR Alternating green and orange Green Touch connection panel is functioning within normal parameters None Flashing green Green N...

Page 9: ...memory loss do not disconnect the cable Red Flashing orange Corrupted firmware Run the SMART Firmware Upgrade Wizard Off Flashing orange Computer is in Standby mode Turn on the computer Symptom Possib...

Page 10: ...iented properly The pencil nib is worn Replace the pencil nib Either the SMART Board diagnostics window or SMART Board control panel is open Close the SMART Board diagnostics window and the SMART Boar...

Page 11: ...active display s audio in connector OR If you use an HDMI connection instead of a VGA cable to connect your computer and your interactive display you don t need an independent audio connection If you...

Page 12: ...contact your local reseller before contacting SMART Technical Support Your local reseller can resolve most issues without delay NOTE To locate your local reseller visit www smarttech com Where To Buy...

Page 13: ...dress SMART Technologies 3636 Research Road NW Calgary AB T2L 1Y1 CANADA Switchboard 1 403 228 5940 or Toll Free 1 866 518 6791 U S Canada Fax 1 403 228 2500 E mail info smarttech com 2010 SMART Techn...

Reviews: