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S1.403.228.5940 or Toll Free 1.866.518.6791 (U.S./Canada)

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TROUBLESHOOTING GUIDE FOR THE SMART BOARD 6052I  INTERACTIVE 
DISPLAY

General inquiries

Warranty

Product warranty is governed by the terms and conditions of SMART’s “Limited 
Equipment Warranty” that shipped with the SMART product at the time of purchase.

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Address

SMART Technologies
3636 Research Road NW
Calgary, AB  T2L 1Y1
CANADA

Switchboard

+1.403.228.5940 or
Toll Free 1.866.518.6791 (U.S./Canada)

Fax

+1.403.228.2500

E-mail

info@smarttech.com

 

©2010 SMART Technologies ULC. All rights reserved. SMART Notebook, SMART Meeting Pro, SMART Board, the SMART logo and smarttech are trademarks or registered trademarks of
SMART Technologies ULC in the U.S. and/or other countries. Windows is either a registered trademark or a trademark of Microsoft Corporation in the U.S. and/or other countries. All other third-
party product and company names may be trademarks of their respective owners. Contents are subject to change without notice. 05/2010.

Summary of Contents for 6052i

Page 1: ...blank screen issues on page 4 Your interactive display image is low quality See Resolving low quality image issues on page 5 You don t have touch interactivity with your interactive display See Resolv...

Page 2: ...isplay port 10 Video out BNC 4 HDMI 11 DVD HD RCA 5 DVI in DVI D 12 S Video in 6 VGA in 13 Audio in 1 2 3 7 RGB HV in 14 Audio out Cameras Touch connection panel behind the interactive display Control...

Page 3: ...0 connector on your computer NOTE USB 1 1 connections result in reduced performance 3 Connect the supplied power cable from the AC connector in your interactive display s bottom terminal panel see pa...

Page 4: ...le to a power connector see page 3 The main power switch is turned off Turn on the main power switch on the terminal panel see page 2 The display status light in the wireless remote control sensor scr...

Page 5: ...fill your interactive display Your computer s video resolution settings don t match your display s native resolution Change your computer s screen resolution to the recommendations in the NEC Multisyn...

Page 6: ...rce Ensure you have complete connections see page 3 Your touch connection panel is unresponsive Disconnect the power supply for the touch connection panel for five seconds and then reconnect it Your S...

Page 7: ...e interfering with the cameras Close any blinds and shades or dim all halogen and LED lights Touch interactivity is slow or sluggish Your computer doesn t meet requirements Upgrade your computer or re...

Page 8: ...nitializing Don t touch your panel until initializing is complete Green OR Alternating green and orange Green Touch connection panel is functioning within normal parameters None Flashing green Green N...

Page 9: ...memory loss do not disconnect the cable Red Flashing orange Corrupted firmware Run the SMART Firmware Upgrade Wizard Off Flashing orange Computer is in Standby mode Turn on the computer Symptom Possib...

Page 10: ...iented properly The pencil nib is worn Replace the pencil nib Either the SMART Board diagnostics window or SMART Board control panel is open Close the SMART Board diagnostics window and the SMART Boar...

Page 11: ...active display s audio in connector OR If you use an HDMI connection instead of a VGA cable to connect your computer and your interactive display you don t need an independent audio connection If you...

Page 12: ...contact your local reseller before contacting SMART Technical Support Your local reseller can resolve most issues without delay NOTE To locate your local reseller visit www smarttech com Where To Buy...

Page 13: ...dress SMART Technologies 3636 Research Road NW Calgary AB T2L 1Y1 CANADA Switchboard 1 403 228 5940 or Toll Free 1 866 518 6791 U S Canada Fax 1 403 228 2500 E mail info smarttech com 2010 SMART Techn...

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