This chapter provides basic troubleshooting information for your interactive whiteboard system.
For issues not covered in this chapter, contact your authorized SMART reseller
(
) or consult the SMART Support website (
).
Resetting the appliance
If your interactive whiteboard system with appliance behaves unexpectedly, doesn’t turn on, stops
responding, doesn’t display an image, or doesn’t connect with your interactive whiteboard, you can
resolve these issues by resetting the appliance.
I
I M P O R T A N T
Save any unsaved work before you reset the appliance.
g
To reset the appliance using the power button on the ACP
Press the Power button on the ACP for more than ten seconds.
The appliance turns off and then reboots.
g
To reset the appliance using the power button on the appliance
1. Press the Power button on the appliance for five seconds.
The system turns off.
2. Press the Power button on the appliance for five seconds.
The system turns on.
Correcting image alignment issues
Alignment errors occur when the projected image isn’t perpendicular to the screen. Alignment errors
can occur when you mount your interactive whiteboard system on an uneven surface or a wall that
has obstructions, or if you swivel the projector too far from the vertical center of your interactive
whiteboard.
Use the instructions in the included
SMART Board X885ix Interactive Whiteboard System
Installation Guide
) to eliminate most image alignment issues.
C H A P T E R 7
Troubleshooting your interactive whiteboard system
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