C H A P T E R 7
Troubleshooting your interactive flat panel
54
smarttech.com/kb/170446
Resolving blank screen issues
Use the following troubleshooting table when your computer is turned on, but you don’t see an image
on the interactive flat panel screen.
Begin by looking at the interactive flat panel power light and system light on the front control panel.
Power light
Status light
Causes
Solution
Off
Off
The interactive flat panel
isn’t connected to a power
source.
Connect your interactive flat
panel’s power cable to a power
outlet (see page 21).
The main power is off.
Flick the power switch to turn the
main power on (see page 18).
Solid red
Off
The interactive flat panel is
in Standby mode.
Press the power button on the
front control panel or the remote
control.
Solid amber
or red
Red
The computer is off.
Turn on your computer.
The computer isn’t
connected to your
interactive flat panel.
Connect your computer to your
interactive flat panel with the
required cables (see page 22).
The interactive flat panel
isn’t set to the correct video
input source.
l
Select your computer’s input
source (typically HDMI3/PC)
using the remote control.
l
Press the
Power/Standby
button
until the
Input Select
button
is blue, and then press the
Input Select
button until your
computer’s desktop appears.
Solid green
Flashing
amber
The interactive flat panel is
updating firmware.
Do not touch the interactive flat
panel (see page 44).
Solid green
Flashing
green
The interactive flat panel
detects a computer, but
SMART Product Drivers
isn’t installed or isn’t running
(see page 58).
Install SMART Product Drivers or
connect a SMART GoWire cable
(see page 34).
Solid green
Solid green
The interactive flat panel
detects a computer with
SMART Product Drivers
installed.
This is the standard operating
status of your interactive flat
panel.
