C H A P T E R 7
Troubleshooting your interactive flat panel
58
smarttech.com/kb/170446
Symptom
Causes
Solution
Other display quality issues
Return all on-screen display
menu settings to their default
values (see page 72 for
SMART Board 8070i-G4-SMP
interactive flat panels or page 78
for SMART Board 8084i-G4-SMP
interactive flat panels).
Resolving touch control and digital ink issues
Use the following troubleshooting table if you can see your computer desktop on your interactive flat
panel, but you don’t have touch control over the desktop.
Symptom
Causes
Solution
When you touch the screen,
no pointer appears and you
can’t move icons. The
status light is red.
SMART Product Drivers on
your computer isn’t current.
Update SMART Product Drivers
(see page 44).
There’s no USB connection
from the computer to the
interactive flat panel.
Verify your connections (see
page 22).
Your USB connection
doesn’t correspond with the
selected video input.
Connect the USB to the correct
receptacle that corresponds to
your computer’s video input (see
page 22).
The SMART Board icon
doesn’t appear.
SMART Product Drivers
isn’t installed.
l
Download and install
SMART Product Drivers from
.
l
Connect your computer or laptop
to your interactive flat panel with
a SMART GoWire cable (see
page 34).
SMART Product Drivers
isn’t running.
Start SMART Board Tools
following the steps in the Help
(see page 11).
The SMART Meeting Pro
icon
displays a red X in
its bottom-right corner.
Your computer can’t find
your interactive flat panel.
Run the SMART Connection
Wizard’s troubleshooting
procedures (see page 63).
Either the
SMART Board
Diagnostics
window or
SMART Settings is open.
Close the
SMART Board
Diagnostics
window and
SMART Settings.
