C H A P T E R 6
Troubleshooting your interactive whiteboard system
52
N O T E
You might need to configure your computer to pass audio through HDMI if it isn’t configured
automatically.
To resolve audio issues
1. Ensure that the speakers’ or audio system’s cables are properly connected to the audio
output plug on the projector’s connection panel.
2. Press the
Mute
button on the projector’s remote control and if Audio Mute is on, turn it off.
3. Check the ECP’s volume knob or use the projector’s remote control to ensure that the
volume isn’t at the lowest setting.
4. Ensure that your speaker or audio system is on and that the volume is turned up.
5. Check that your source input, such as your computer or video device, isn’t malfunctioning.
Ensure that its audio output is on and that the volume isn’t set to the lowest position.
N O T E
You must display the source input’s video to play its audio through the connected
speakers or audio system.
6. If the previous steps don’t resolve the issue, contact your authorised SMART reseller.
Resolving network communication issues
If you don’t have network access, perform the following procedure to troubleshoot your system.
To resolve network communication issues
1. Ensure that your network cable is properly connected to the RJ45 connection on the
projector’s connection panel. There are two RJ45 ports one is for the network and one is for
projector 2, ensure that you have the network cable plugged into the correct one.
2. Ensure that the LAN warning light on the projector is green. To activate the projector’s
network features, use the “vgaoutnetenable=on” RS-232 command (see
on page 66) or enable the
Network and VGA Out
setting
(see
on page 14). The network features on the projector don’t
work until you complete one of these tasks.
3. To ensure that the network function is enabled, press the
Menu
button and then select
the
Network Settings
menu to check the IP address. See
page 14 for a description of the IP address field. Enter this IP address into your browser or
SNMP agent.
4. If you still don’t have network access, contact your network administrator. If your
administrator is unable to resolve the issue, contact your authorised SMART reseller.
Summary of Contents for Board 600i6
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