CHAPTER 5
TROUBLESHOOTING YOUR INTERACTIVE WHITEBOARD SYSTEM
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The projector has an internal problem.
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The projector’s lamp door is open.
To resolve the unlit projector Power and Service lights issue
1. Check the power source, and then make sure that all cables are connected.
2. Confirm that the projector is connected to an active power outlet.
3. Make sure the pins on the connectors aren’t broken or bent.
4. Check that the projector’s lamp door is installed properly and the lamp door is fully closed.
5. Connect the power cable, and then turn on the projector.
6. If the previous steps don’t resolve the issue, disconnect the power cable and then contact your
authorized SMART reseller.
Resolving image issues
To resolve common image issues, complete the following tasks:
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Ensure the computer or other video source is on and set to display a resolution and refresh rate
supported by the projector (see
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Ensure the video source is properly connected to the projector.
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Press the Input Select button on the remote control or ECP to switch to the correct video source.
If these tasks don’t resolve the issue, refer to the following sections for additional troubleshooting
information.
Loss of signal
If a video source signal isn’t detected, if it’s out of range of
the projector’s support video modes or if the signal is being
switched to a different device or input, the projector doesn’t
show a source signal and instead displays the SMART
logo on a blue screen.
