| 1016 Lunt Ave. Schaumburg, Illinois U.S.A. | Tel: 312.981.8774 |
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Troubleshooting
1. The CP4 has a solid red light on as well as solid green and blue.
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Solid red LED indicates that one of the connected cameras is not receiving video signal.
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Please check the camera’s connection.
2. The CP4 red LED is blinking
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There is an SD card error/corruption.
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Please replace the SD card or contact SmartWitness.
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The new SD card must be initialized with the CP4 Configuration Tool for the device to function
properly, and the right settings must be applied.
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IF SD card is not initialized (blank), the CP4 will automatically initialize the SD card
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Apply the latest NAND settings, during the rebooting process.
3. CP4 red LED is solid.
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Please verify proper voltage and amperage is being supplied to the Red (BAT+) & White (IGN+)
cables on the power harness and that the black cable is properly connected to BAT(-).
4.
The CP4 green LED is blinking or off.
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Verify the SIM card is registered with the cellular network.
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Remove and re-insert the SIM card, verifing the SIM is inserted correctly
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Cycle power to the camera.
