Chapter 4
18
Chapter 4:
Troubleshooting the stand
This section describes how to troubleshoot the wall stand.
Resolving general issues
Issue
Possible solution
The stand does not raise
or lower
l
Ensure the power cable is connected to the stand.
l
Check all cables and ensure that they are not damaged.
l
Ensure the switch on the power bar is turned on.
l
Ensure the actuators and the control panel are connected to the control
box.
l
Unplug the power cable for the stand. Wait 15 minutes and then reset the
stand.
The display doesn’t fit
on the stand.
l
Ensure you’re using the mounting plate supplied with the SMART display.
l
If you’re using the stand with a third-party display, ensure the stand
supports the display’s dimensions and mounting patterns (see
).
TIP
If the display is outside of the stand’s supported dimensions, use a
SMART wall mount (see
).