Chapter 4
Troubleshooting the stand
19
Using the status light
The status light indicates the stand’s current status:
Status
Status light
Notes
The stand is locked.
Not lit
The stand is locked after you first turn it
on.
You attempt to use the stand
while it’s locked.
Momentarily flashes red
The status light momentarily flashes red
to indicate that the stand is locked.
The stand is unlocked.
Not lit
The stand locks after 20 seconds of non-
use.
The stand is in the process of
locking.
Momentarily flashes red
The status light momentarily flashes red
to indicate that the stand is locked.
You turn on the stand.
Momentarily flashes red
The stand is locked after you first turn it
on.
There is a problem.
Green
Contact SMART Support
(
).
Factory resetting the stand
If the stand lowers but does not move when you try raising it or if you replace the controller, perform a
factory reset by following the steps below.
To factory reset the stand
1. Connect the stand to a power outlet.
2. Press and hold the
and
for eight seconds.
The indicator light flashes red three times when the factory reset is complete.
