Applies to:
SMART Board™ 600 series interactive whiteboards
Overview
Introduction
Use this guide to help identify and resolve problems that may occur with your SMART Board 600 series interactive
whiteboard. This guide assumes that you’re experiencing problems after a period in which the interactive
whiteboard was working properly.
Most problems result from incorrect cabling, an incorrect computer setting, or software that’s improperly installed or
configured. Use the flowcharts and tables in this guide to determine which component is causing the problem, and
then take steps to correct it.
Resetting the Interactive Whiteboard
If your interactive whiteboard is behaving erratically (possibly because of a static discharge or power fade) you may
be able to restore normal operation by resetting the interactive whiteboard.
To reset your interactive whiteboard
•
You can reset the interactive whiteboard completely by disconnecting and then reconnecting the USB cable.
This cycles the power off and back on, resetting all components of the SMART Board interactive whiteboard.
•
You can also reset only the SC9 controller’s
microprocessor by pressing its
Reset
button with the
tip of a pen tray pen for less than three seconds. The
Reset
button is located behind the lower-right side of
the interactive whiteboard when viewed from the front.
NOTE:
If you press and hold the
Reset
button for longer
than three seconds, any saved 4- or 9- point orientation
data is cleared from the SC9’s memory, and the alignment
defaults to factory settings. However, 20-point orientation
data is stored on the computer, so it is retained after a
reset.
Troubleshooting SMART Board™ 600 Series Interactive
Whiteboards
SC9
Controller
Reset
Button
