Flowchart 2: Ready Light Not On
Non-powered USB hubs or repeaters
can’t provide enough power to the
interactive whiteboard.
If you haven’t installed a USB driver on
the computer, the USB port can’t
provide power to the interactive
whiteboard.
If possible, replace the computer with
another that has been successfully
used with a SMART Board interactive
whiteboard. Refer to the product
specifications for minimum computer
hardware and software requirements.
NOTE:
Before substituting the SC9,
contact your next level of support to
ensure that all other possibilities have
been checked.
Replace the SC9 with another that has
been tested on an interactive
whiteboard.
Ready light
not on
Is the
computer
turned on?
Turn on the
computer
No
Is the
Ready light
on now ?
Is the
Ready light
on now ?
Is the
Ready light
on now ?
Is the USB cable
connected to both
the computer and
the SC9
Verify/replace
USB cable
connections
No
Is the
Ready light
on now ?
Is a USB driver
installed and
running on the
computer?
Install and
enable
driver
No
Is the
Ready light
on now ?
Ye
s
No
No
Ye
s
No
Ye
s
Substitute
another
computer
Substitute
another
SC9
Controller Module
Contact your
next level of
support
No
No
Go back
to
Flow chart
1
Yes
Yes
Yes
Yes
Yes
